TescodirectReviews of tescodirect.com

Great experience everytime. I use tesco direct a lot and have always recieved a great service. My orders are always ready to collect from my local store the next day as long as i order before 5pm. I've never used there home delivery service so i cant comment on that

I ordered a washing machine from them in 2017 as I needed one with home delivery. The delivery time Tescodirect suggested was to be within 7 days. It actually took 4 weeks!!!! No explanation or apology from Tesco. Truly dreadful!

Advertised item not in stock, although i was led to believe i can collect from my local store the very next day. Calling them for the last couple of days and still no sign of the item. Will never order from them again.

I won't order from them again. Useless and unhelpful staff when i called Tesco Direct Distribution. Bad customer service. Would not even give a goodwill gesture!

Fast and efficient service.

Ordered a bike for my three year old online from Tesco Direct. Presented with multiple options of supplier and chose Tesco as I could use my club card vouchers and select next day/selected day delivery. Added two other items and checked out choosing 22nd December for delivery. No problem. Then I receive confirmatory email and the order has split in two. The bike (the main item) now scheduled for delivery 25th January!!!!! Cue serial calls back and forth to Tesco customer service. First call cannot explain other than they get bike from a supplier and there are ‘supply problems’. Funny nothing was mentioned at time of ordering. Ironically another supplier of the said item was cheaper and could deliver next week Thursday. Can I swap to this supplier? No cannot do that. Ok can you refund the bike and I’ll reorder with this supplier and/or go elsewhere. Well yes you can but it’ll take 5 working days, although the order is not even processed yet, and we will refund points to your clubcard so you can get vouchers back in February or so. Several calls later very apologetic, suppliers closed, cannot get information. Don’t know why the website still shows can get bike standard delivery from Tesco in 2-5 days. Absolutely disgusted. Total misrepresentation on the website stating product comes from Tesco and will be with you in 2-5 working days (even now) when in actual fact they are sourcing it elsewhere, may never have it and cannot contact suppliers. Also stating false delivery time scales pre order confirmation. How about try not falsely advertising items you do not have in stock and cannot fulfill. At least Amazon make it clear what comes from other suppliers and if they are merely ‘fulfilling’ an order on behalf of someone else. Loved the apologies but that doesn’t fix it for my three year old (or my purse as I had to go buy something else for him so he had a gift).

I've used Tesco direct several times now and it's usually been excellent. Latest purchase was a sofa, delivery was expected to be 6 weeks but came in 4 weeks. The delivery guys were friendly and professional. Overall a great experience. Only slight negative was when I called to ask some questions about the sofa before ordering, the lady was pretty clueless and game me alarmingly incorrect information. I had to work it out for myself and luckily didn't follow her advice otherwise the corner sofa would have been the wrong type (left hand facing). Saying that, in the past I've had good customer service when I have phoned up.

I'm currently shocked about the service I'm receving from Tesco Direct, I placed a order before 17:00 Sunday for a Xbox X Bundle for my Childs birthday which is tomorrow, this order said when placed it will be ready for collection today at 15:00, So today I have gone in Tesco and spent £207.27 on groceries using my Tesco Pay + App which is linked to my Tesco Credit Card after using my fuel to drive to the superstore which I brought from Tesco I finally finish my shop and go to Tesco Direct Department to be told my order is not here and I'm not sure when it will get here. The Manager who was serving me told me that in the small print that busy times items may be late, upon checking your website I can not see anything stating this, I then asked when will I get my order and to be told I don't know the last customer I tried to help I spent 20mins on the phone trying to get hold of the correct department. Tesco I'm a loyal customer and have been for many years I drive past a number of Superstores to shop with you but today I feel totally let down what do I tell my child on his birthday when he wakes up and does not have his present, I could have ordered this on Amazon or any other highstreet electrical store but I chose to use Tesco, I have now been told if I want a refund I would have to wait 5 days........ This is not good enough and I would like someone to tell me when am I going to receive my Childs birthday present so I can make a decision if I'm to wait 5 days for a refund and order from someone else as I can't even reorder at this point as I'm £469 short as I have already paid you this money. Please can someone help me !!!!