TescodirectReviews of tescodirect.com

Absolutely useless service!!! Second time lost my order. Non recommended company

AWFUL SERVICE FROM TESCO Ordered new phone on Friday morning I was promised delivery to store on Saturday ( today) after 3pm so I went to collect and it was not there! I rang customer service and was told it was NOT even dispatched!! So I’m now left waiting till Monday or Tuesday!! I’ll update when I finally get my phone! Used Argos loads never had a problem!!!

We have ordered 100+ TV's from Tesco Direct for our hotels, and have been great up till now, when we received a faulty TV (broken aerial point) and when we returned it, they have insisted there is a scratch on it caused by us, even though the courier that collected it, removed it from the original packaging and took it away loose. The customer service since has been appalling, to the point today when we have been told we should have refused the collection (that we had waited three weeks for) and it was our fault. Won't buy from them again and if it wasn't a real hassle would return the 20 we received last week.

I ordered a dyson cordless vac. which was meant to have been delivered last Thursday but I got an email on Friday to say that it has been safely delivered and left in my porch by Hermes, well I don't have a porch as I live in a flat so I called tesco direct and was told that my vac was still on the van and would be delivered on Monday, we'll guess what it didn't turn up so another call to tesco direct and I was told that they would get in touch with Hermes about what had happened to the vac and Iwould get a call back today, well I had to phone them again and was told hat the person dealing with it would call me back well he did eventually and according to the Hermes delivery driver her left it in my porch and has got photos of it again I explain n I don't have a porch I am in a flat So now they have got to raise an enquiry about it and that could take 24-48 hours. Why can't they just send me out a new vac and sort things out with Hermes in the meantime Will not be using them again

Order a Laptop 11 days ago, money was taken out on date of order, it's now 4 days past delivery due date and I have heard nothing from them. Awful service, avoid at all costs.

Ordered Laptop not received on delivery date/ timeslot. Then received a txt asking me to collect from store. Refund received. Repurchased then collected from store. Registered with HP only to be told that the warranty start date was July 2017. Had to provide proof of purchase so took a screen shot of the order confirmation and HP did not accept this. Went back to Tesco who then provided a letter and couldn't understand why I might be a tad peeved. This was also not accepted by HP as proof of purchase. After 4 hours HP decided to call Tesco Direct themselves to confirm when the purchase was made. Happy with the item but had to waste the morning trying to figure out how to have the warranty date amended so I could ensure the 1 year warranty. POOR PROCESS POOR LEADERSHIP. Nice that everyone says sorry but am quite sure it will all happen again with someone else. Very unsympathetic to me wanting to sort this out...customer service took it as I was annoyed for no reason ...when I had every right to complain.

Paid for express delivery and it was delivered after the standard delivery estimate. 7 days late.

I bought a new laptop with windows 10 and when they asked for a review of the product I did so outlining the downsides I had with the operating system (repeated crashes, high CPU usage, high disk usage). It was not a rant or expletive filled review, but genuine criticisms of a badly flawed product. However, they have refused to print my review and have the nerve to ask me to submit another (no doubt favourable) review. I will never use Tescodirect again.