TerminixReviews of terminix.com

I regret hiring this company. After paying a lot of money for the exclusion service and the additional yearly service fee, they have not shown up for multiple scheduled (and confirmed) appointments. The guys who do the work are great. The scheduling seems to be the problem. One side of the company does not communicate to the other. It seems a corporate office schedules appointments and confirms them, but they do not get that information to the field offices (who actually do the work) and so no one shows up for the confirmed appointments. Multiple times appointments have been set and confirmed (I have the confirmation texts)...yet no one shows. I have lost several hours of work time being home for the (no-show) confirmed appointments, and time lost being on the phone trying to fix the problem (multiple times). It would be nice if Terminix would compensate me for lost work time...but I won't hold my breath.

I bought tick protection where they will come out and spray and if problems they will come out again. The first man took a lot of time to spray but we were still plaged with ticks. The second guy "said" he sprayed the entire 2 acres in less than 2 minutes. Several days later, while working in the front yard, I found three ticks attached to me and a number more in the coming day. All these were near our house. So I called Terminix. The first lady who answered was very nice and when I asked to speak to a supervisor of our service area office she said she left a message with that area manager - no one called. The second time I called I asked for a supervisor who was above our area office and asked for another spraying. We stayed home on the day that they were suppose to spray but no one came and no one called to say the spraying had been canceled and no supervisor called from any office as I had asked. So after not hearing anything from Terminix for several weeks I again called to find out when the next spraying was. This lady did have a date but Terminix didn't inform me. Very calmly and being nice I again asked to speak to a supervisor. This time the lady asked me why and in a calm voice I went over my recent history with this company - she hung up on me. The service in so very many ways is extremely poor and I very much question if the product works.

I entered into a contract because the property we purchased has termites. They came one time and sprayed. The contractors working on the home noticed live activity, so we contacted them to come spray. Nothing. No return call. Could not get a hold of them. Finally had to call a local company that came out and sprayed, getting rid of the problem. After I wrote a review, Terminix decided to call me and said they could come out. I said I had to contact someone else - they said well, we could pay $750 to be out of the $5800 contract we are in. They do not guarantee their work, obviously, because we had live activity and had to contact someone else to fix their incompetence. They refuse to refund and will instead charge you. Do not waste your money - go with a reputable company that backs their work. We've left multiple messages with our "sales rep" but it has all been a waste of our time and money. Learn from our mistake and do not use them.

That's a NEGATIVE 1. Called to see if the removed bats, got a yes. Scheduled for the next day. NO SHOW. Had to bear an evening of catching crawling bats, throwing them outside. Called them they said "someone" canceled my appointment. 🤬 No one available for weeeekkks. Called Orkin, they were at my door in 1 hr. Signed a contract for that, and gots bug spray for brown recluse nest.

I closed my parents terminix account when they passed away, and their house was sold. I had to have the funeral home email terminix a death certificate, for proof that I represented them in terminating service. To add insult to injury, they continue to send junk mail, addressed to my deceased father using my home address, to resume service. Simply calling Terminix to remove the name and address is not an option. This is a repeat offense. As an aside, when I hired Terminix, in a different state, with a different mailing address, the techs didn’t show up for the 2 scheduled appointments. They don’t deserve the one star required to leave this review.

Date of transaction: 02/08/2023 Paid $10,272.59 Remove and replace contaminated insulation from mice infestation and seal the outside of the home to prevent further infestations. They came out on a very rainy day to seal the outside of the home and did not do a proper job. They came out two more times after I complained and sealed around the front door and once installed chicken wire around some sofit. In the last month the infestation of mice has returned. I have tried repeatedly over three weeks now to get a hold of the salesman via email and texts and he ignores me and does not return or reply to back to me. Terminix has not attempted to resolve my issue in any form. The new insulation is now contaminated, and the mice are everywhere.

Zero stars!!! They are completely unprofessional. I had a buyer wood destroying pest inspection scheduled. I confirmed twice that they were coming. The inspector was a no call no show. When I called each time nobody knew how to identify my confirmed appointment until I repeated myself over and over again. They schedule appointments with no confirmation number, e-mail, text, nothing. They say, “it’s in our system.” Well under what because I just spent 20 minutes verifying who I was each time I called. I am surprised that the company is still in business. I sent an e-mail to a so called supervisor 3 days ago to complain in writing..no response. Crazy!

I made an appointment for the technician to come from 3-5 today for a free inspection, and I told the rep that I get off at 4/430 and they said they could schedule me and have him come at the end of his shift. I got a text from Eddie and I asked him what time could he come and he said I could be there at 12. I told him, I wouldn't be there, but that they said sometime after 4. I had planned on leaving work early without pay. He asked what it was for, and I said it's just an annual inspection, no problems. My husband texted me and said that someone showed up on the Ring camera but didn't ring the bell to announce themselves. I looked and there was a technician standing in front of my house. He lingered around for a moment and then walked up to my door and left a flyer. He didn't ask if I was home, no text, nothing. He simply came and left. The camera recorded him showing up at 3:08. I called the main line to find out what happened and I told the girl I wanted to speak to a supervisor. She said she had to fill out a form and have someone call me back, and then she left me on hold for 21 minutes. I called while I was on hold from my office phone and told the girl I was on hold and to give me to a supervisor, and she gave me to another girl who didn't announce herself as a supervisor, and I asked are you a supervisor and she said no. I told her that I had asked for the supervisor and they transferred me to an account rep who said they had no supervisors available and she didn't even know how to transfer me over to one. Granted, I didn't even have a chance to sign up for their service, as I was supposed to be a new customer, but I will never use them.