TerminixReviews of terminix.com

i have been with terminix for 20+ plus years and has seen changes that are not good. they dont respond to your emails like they did years back.the checking of station have been missed several times.and KNow the new station have been cut 60% from old one i had approx. 25 stations and now i have 10 for the whole perimeter of our house.And they left theold ones in ground .i am a 71 year old disable vet in wheel chair and i cant pull them up.disqusted

I have two contracts with Terminix for "Exclusion" of rodents (3 years) and also bugs (3 months). Overall I would give them 5 stars for service and 1 star for appointment setting and communication. In general their technicians have been great in the Upstate NY area. I often get the same tech who comes over time and knows my exact situation. They have gone out of their way on multiple occasions to do little extras that they don't have to. They work towards fixing the problem and come back as often as needed until it's solved. On the other hand, appointment setting and communication is TERRIBLE and must be fixed. I always give detailed notes to the 800# that never seems to make it to the local office, appointments are often not set up without calling back multiple times, on 3 occasions a tech has "shown up" at my home with little or no warning when I was not home. In these cases they treat the exterior, but have to be called back for access to the cellar. I no longer have direct access to my local office for scheduling and the 800# system is NOT working. PLEASE fix this issue Terminix. Your techs are great, your back office is not.

Great service when they want to sign you up. Have spent thousands of dollars and the mice problem still exists. Must constantly call them to get a follow up appointment.

We noticed there was an increase in spider webs in our offices however the spiders weren’t visible in plain sight. Until one day a spider cascaded down from the vent into an employees’ cup. This caused a mass panic in the breakroom and honestly Terminex came to mind first due to the company size and years in business. They sent out of team of four reps to spray after our normal business hours. I did have to call them back out because they didn’t remove the spider webs on the exterior of the building as promised. That was the only issue. Within a few days there was a noticeable increase in spiders which they said was common. However, within a week they were defineley either dead or gone.