TerminixReviews of terminix.com

Didn’t show up for an emergency appointment that I made. I had to scramble to find another company on a weekend to service the rental home.

LAME. Trust the other negative reviews. They never diagnosed my problem. They assumed it was carpenter ants, but it was termites! Also, it was always a finger pointing game. "These are not termites. You need to contact your pest control company." This is not the 1st time this has happened to me by Terminix. Years ago, they didn't claim anything and I had a contract with them! I'm trying to figure out why was I ever paying them if they are not going to do anything about it, but send a few techs here and there just to diagnose the problem wrong in the first place. Myself as well as my office manager told them several times, over and over again, that we strongly felt like the problem was not carpenter ants, but that is literally all we got from Terminix, which was wrong anyway. Cancel your service now, before you have to deal with the headache of company not really wanting to do there job! Even if you get a business card from a specific tech, they more than likely will not return any of your calls or emails, which means you'll have to call the general customer service line and all they can do is pass the message to whomever your tech is. Beware. I was paying at between $350-$375 for the annual contract for years and not once did they help me with my termite problem. As you know, it cost me a lot of money to fix myself. Finally decided to change companies. If you value customer service, do not sign with this company.

We contract for one price and the rep did a bait and switch and said we order something we did not. We have a copy of what the price was to be. Then they want to charge over $1000 for a cancellation fee for their lies .

Absolutely horrible customer service! Tried to schedule & the technician never showed up or called. And had to call customer service 3 times to even get a response. It is a joke! Do not waste your time. Will use someone else.

Hopelessly unable to provide the service they promised and charged for. I received the inspection and report, with no description of how and when service would be scheduled. After spending a morning calling the various numbers on the report, a customer support person promised a service call. When the time for the service call came, and no service people arrived, but I received a text from an unknown number asking if I still wanted an inspection, and then saying could they reschedule since their son at soccer camp had been injured and they needed to attend to that, that I called the main number again and was told there was no service call scheduled, or any record of another appointment. When I provided the time and name of the customer service person who had scheduled the service appointment, and let them know I had been texted about another inspection, they finally admitted that there had been a mistake on their end, and that there were no available service people. Still waiting for a service to be scheduled, and not expecting anything soon. Don't bother with Terminix, find an honest and reliable provider.

Will never understand why Terminex suggested scheduling an inspection before another treatment and then allowed their employee to just not show up after waiting 3 1/2 hours for this man to show. Texts me 25 minutes before the end of the Noon time frame to tell me he wasn’t coming. Called Terminex to report this fraudster and they simply didn’t care. There was plenty of time to send another inspector but they refused to do so. They move my 10:00 am to Noon appointment on a Saturday to a start time of 8:00 am. Telling me the inspector might come earlier. Wasted a beautiful Saturday waiting for the inspection. Terminex seems to take their customer’s desperation and need for help as a joke. Maybe it’s just women that they treat with such disrespect. The Montebello Condominiums in Alexandria, Virginia has been infested with bugs - fleas, mites, beetles - do to rats in our trash room - not a problem for 12 1/2 years the. All American Pest Control is hired and problems started. Desperately need help and Terminex can’t be bothered to help me.

I have a need to eradicate some pests in my house and it needs to be done with a sense of urgency. I contacted Terminix online and scheduled an appointment for Monday, 17-JUL. A representative showed up at my door on Friday afternoon, 14-JUL, identifying that he was early for my 4PM, 14-JUL appointment that afternoon and wanted to perform the inspection then. I informed him know that my appt. wasn't until the following Monday, 17-JUL but the online Terminix Application incorrectly [inappropriately] scheduled an appointment four calendar days early....oh.....and notify tell me. Glad he was there, even if four days early, and glad to get the ball rolling. He conducted the inspection and we agreed that he would work up the quote and text it to me the following Monday. By Wednesday, it became clear that I was not going to hear from them [I have no idea why]. I then called Orkin who actually talked with me on the phone rather than hiding behind technology to [mis] schedule things and then subsequently disappear. Orkin is going to take care of me as Terminix has chosen not to pursue my business. BTW: It is now a week later [FRI, 21-JUL] and I have heard nothing from Terminix. I am a senior citizen and disabled vet and I am, unfortunately, familiar with shoddy treatment and continue to hold companies responsible for their actions where I can. So tedious and not the manner in which I intended to spend my retirement years.

I hate this company. They use fear tactics and they lie. Then when something serious happens, like my wife getting cancer and me losing a job, they do anything and EVERYTHING to try to not get you to cancel. They make you fight for cancellation. They want to throw $40 credit and be like, that is good right? Then they want to charge you $900 for a cancellation fee for their lies and fear tactics.