TerminixReviews of terminix.com

While the techs seem to do a good job the communication with the company has been very negative. No follow up for service

I would never recommend Terminex to anyone. They have given me nothing but run around, lied to me, no return phone calls. One manager came out and tour part of my wall down sheetrock said it should be covered and they would have a contractor call me. That was about 2 months ago, now I have someone to call this morning telling me that according to my contract I'm not covered for repairs. A contract that I never received if they sent one in email I wouldn't have got it because I do not have internet. At the initial visit the first manager that did the inspection told me that within 4 weeks, he said he may have said for months but anyway it's past all that time and we Foundry infestation. So now my bedroom is full of debris where the Wall Part of the wall was torn down termites were found and now they say I'm not covered for repairs. This company sucks they get your money they won't return calls and then they lie to you when they do. I wish I would have never got this company in the first place they suck.

I contracted for services on 7/14/18. Their Notice of Cancellation document states that I can cancel this transaction before midnight of 7/17/18 without penalty or obligation. I personally went to their office on 7/16/18 to sign a cancellation. The document also states that '...any payment made by you....will be returned within 10 business days...' So far I have made 4 phone calls and my husband went to the office and was told the $508.25 would be in our account by Tuesday of last week. It has now been over a month and I still have not received my refund.

Thank you TERMINIX canada for your stellar service. I will be a customer for a very long time. 5 family members have all so signed up .

There aren't enough bad things for me to say about this company. Completely disrespected me and my clients, customer service was abhorrent, quality of their work was unacceptable and they completely screwed my clients over. DO NOT USE THIS COMPANY.

In July, Terminix performed their quarterly pest service at my mom's house. She is elderly and prefers to pay cash whenever possible. She paid the technician in cash as she has done for the past few years without a problem. The technician's report shows "Payment type: Cash" and the exact amount paid. However, it was a new tech, so possibly didn't know exactly how to submit cash to the main office. Since then, Terminix has claimed I owe them payment for the service that was performed in July. After several calls to their customer service number and also several website contacts, I have not heard back from anyone regarding this issue. My mom has gotten a past-due notice for the service. I don't know whom else to contact regarding this. No matter where I call, I don't get any follow-up. Guess she will probably end up double-paying for that service visit. Of course, she is dropping them as a pest-control service and we are actively looking for a replacement, probably a local guy. With all the high-tech equipment in our society, why is intra-company communication so non-existent??