TerminixReviews of terminix.com

My wife got locked into a year contract, when we tried to call to cancel they told us we aren't allowed to cancel until our last payment has been made. I don't think we needed this to start with (we have a brick house in Tennessee, which I think means termites are less of a risk). I wanted to make sure other people knew about our experience.

Terrible company. Made an appointment, gave them my credit card got a confirmation and they didn’t show up. I had no time to find another company and they ruined a party and I am allergic so it was important they come. I do not recommend.

If I could give -10000000000 infinity stars to the horrible service I have gotten from this laughable company I would. You LIE, you have ZERO integrity, and you are THIEVES. I am more than sorry I let you scam me out of $11,000 dollars for NOTHING. I hired you to do a job. You stole my money and ran…no job done. I’ve made multiple attempts to call and I’m promised by “customer service 🤣” that I will be called back. I have escalated and demanded a return call from my local branch manager. CRICKETS, nothing, zip, nada. I want a refund. I’m so sorry I didn’t read reviews before I hired you. There are more bad than good reviews about the absolute ABYSMAL “service 🤣” you barely provided. Here’s the most useful piece of advice if you’re looking for pest control…DO NOT EVEN CONSIDER TERMINEX! What you call service, I call stealing. Absolutely pathetic and not one of your management members will take accountability for your criminal behavior. You belong in jail, you scammers. I can’t even get a return call. Pitiful… I can’t put a real date of service because I have not gotten any real service.

I will NEVER, ever use Terminix again. Do not make the same mistake I did. Nearly 2 years ago we had a live bat appear in our home. As new homeowners in a new town, we turned to what we thought was a trusted national brand. They sent someone out and quoted $3,400 for a complete exclusion, all new insulation, sealing work, etc. That was a lot, but we were willing to pay to ensure we’d never see a live bat in our living space again. Maybe 10% of the work was done. One space of many actually got the new insulation. Nothing was sealed—to the point that our entire roof is open to bats flying in. No plans were made to return and finish the job. My calls and escalations are continually ignored. Worst of all, we’ve now had 4 separate occasions of finding live bats in our home—two times of those have been in our BEDROOM. We’ve paid hundreds of extra dollars to other pest control companies to remove the bats because Terminix won’t come out or “isn’t available.” We’ve taken two bats to the health department to ensure we don’t have rabies since we can’t confirm a bite and the bats were in our bedroom. I can’t believe how appalling this service has been.

Terminix sold me in services they could not perform. Then charged me for services they did not perform. Then an honest technician came and canceled my service and set up refunds. Literally 10 days later Terminix emptied my acct to pay for these services that were not performed and subsequently were cancled. When i called them about it they became defensive and did not want to refund the money. Now the money is being refunded in increments that is taking several months to pay back despite them taking it as a one lump sum. Terminix preys on single mothers and older people. STAY AWAY.

Terrible company. They have no manager to talk to and their billing department is not accurate and try to collect extra money and threatened you to send it to collection agency. Called them 5 times and no resolution. Willing to send them proof of payment and they reject it. ABSOLUTLY BAD Company

If there is zero star, I would like to choose it as my final rating after 6 years' contract with them. The customer service has poor communication and provide false information to charge you as much as they can, especially the last one. Terminix can reschedule your service date without notifying you. Terminix is not responsive after I attempted several calls/emails follow-up for the same issue.

Terminix is not reliable! They are unconcerned, unorganized and mismanaged. We have had both a Termite Contract and a Pest Control Contract since the early 2000’s. Although we have continued to pay, they have not done their part to treat—they do come out once a year but does absolutely nothing. At one point, they would place sticks that they would come back to check but that stopped many years ago. Recently, a neighbor had an infestation and we saw a swarm in our driveway so we called them to come and check. They have repeatedly sent the Pest Technician who cannot verify or treat termites. Each time, we have had to wait at least another week for another wrong Technician. Corporate cannot be reached, Manager’s won’t take calls, and, Technician’s don’t show up. Today, we had an appointment from 10:00 until noon and at 1:00 pm, still no Technician or call. They are not worth the hassle! Not recommended!