TerminixReviews of terminix.com

As a new client calling in for the first time tonight, I was shocked by the level of unprofessionalism. The agent I spoke with was incredibly rude — she placed me on hold without asking for my consent, then abruptly said, "I'll transfer you," without even explaining why or giving me a chance Took screenshots of the call,I called again to report the issue and spoke with Thaz, and took down my information for a supervisor to call me back within 24hours First impressions matter — and unfortunately, this one was very poor.

My mother was very recently moved to an assisted living center/memory care unit, so naturally we are working on selling her house. Had to call Terminix to (1) make sure there were no outstanding obligations and (2) cancel any further mailings or phone calls. I've had an easier time canceling gym memberships. The guy I spoke with was extremely pushy with his sales pitch to the point of being a rude little jerk and telling me that I should be talking to my realtor before canceling service. Given the situation, this was completely unnecessary. Terminix needs to teach their sales team some discretion.

I am writing this review about a recent service I have acquired with Terminix. I, along with other individuals residing in Pomona, purchased one of your plans for $282.42 one time, with a 30-day guarantee service to eliminate the roaches, which is a lot for us living on social security. Regrettably, we are facing a severe infestation in our home. We tried to get rid of it ourselves, but were not successful. So we decided to go with the so-called professionals, Terminix. The first day of service on June 5, a Terminix technician inspected our home and offered an alternative solution by switching to a monthly service plan and not going through the proper channels to contact the branch office in San Bernardino because they would charge more. I thought the gentleman was being disengenuous and dishonest. After he finished the first treatment, which was less than 15 min., he advised me to schedule additional treatments before the 30-day guarantee is up. I called for three more services because we still have more roaches in our home than ever, as though no pesticides were applied or even traps left to get rid of the pests. What did I pay for $282.42?, and is this a ploy to change our plan to a monthly with Terminix on top of $282.42? We still see hundreds of them in the kitchen sink all over the house, with no relief from the infestation. Furthermore, it is a hassle to assist the senior citizens, one individual who can hardly walk let alone remain outside the premise for 2 hours. The last treatment, they didn't even spray, and once again, the technician further reiterated that we should switch our plan to a monthly one, which we couldn't afford. I truly believe pest exterminator services such as Terminix can control the infestation with one visit. It's the monthly subscription they want you to continue paying. Enough of this nonsense. I requested a full refund of my money but to no avail. I will further post a detailed review on every social media platform and report Terminix to the BBB as a very unsatisfied customer. And, I will not stop until this complaint is satisfied. Terminix should resolve this issue in the most effective and timely manner.

Terminix Maine is a scam organization. DO NOT USE THEM OR RECOMMEND TO FRIENDS. I signed a $2700 exclusion contract to place a metal band around our house and garage at the level of the cedar shakes/cement foundation for 240 linear feet. When the Terminix crew chief came out to do the work, he told my wife that it "didn't need to be done." The crew left without DOING ANYTHING ON THAT CONTRACT!! Terminix won't refund my money. I have now initiated a civil suit. Also try contacting Terminix. They have a national answering service that supposedly relays message to the state office. But Terminix does not have an office in Maine. They are represented in Augusta by an intermediary firm. There are plenty of reliable pest control services in Maine. AVOID TERMINIX.

Very disappointed with their service. We had as many ants (if not more) after the service. This was the last service call on the year contract. When I asked if there was any type of guarantee with the service they performed I was told not any more because I was paying for the last service call. For a cost of over $1200 I feel we should have received a follow up service for the last visit that showed no results. Very poor customer relations.

I am referencing the office that services the New River Valley in Virginia Service from this branch has always been hit or miss, but my recent attempts to get a Wood Eating Organism inspection have been complete failures. My first attempt was with a technician who had a medical emergency and had to leave. Unfortunate, but these things happen. I was told that the inspection would be rescheduled ASAP, but I ended up having to text with the tech for days, and then call the main number again before I got rescheduled, resulting in a 2 week delay. As this inspection is for a home refinance, it is time-sensitive and delayed the loan. The second appointment resulted in a no-call, no-show. The main office for the company wasn't even able to get ahold of the tech. This was on the weekend, so while I was frustrated, I could understand that would be hard to get techs to honor. My third attempt came the following week during normal business hours. I again did not see any of the automated messages saying the tech was on the way, so I called the main office. AGAIN they were unable to get the tech on the phone and had to reschedule another week out. I am beyond frustrated and have zero confidence in this branch's ability to conduct the most basic professional functions. I was willing to put this behind me if they could get this done, but now I've been trying to get this inspection for a month. I will be looking into other pest control options in the area.

I have to say that today’s service by Mr. Fadson was above and beyond any of the previous technicians. He was very meticulous about finding the areas where termites were present. Unfortunately I can’t say the same about the rest of the company. Kudos to Mr. Fadson!

I’d give them negative 5 STARS of if I could. I made an appointment for 8 am to 10 am. I took off work and I waited 10 comes around no call no show 12 comes around no call no show. I called them. The dispatch tried reaching the guy scheduled to come he would not respond to them! Day of work wasted I get an apology. How can you trust them to do what you’re paying for when they can’t even show up for initial appointment and no call or anything UNPROFESSIONAL and they don’t care.