TerminixReviews of terminix.com

Terminix promises the world and undelivered. There customer service has no escalation capability. If you have a billing complaint, they will not address it. They have low integrity and poor management. I have a rental that I asked them not to go into until the guests leave. They said no problem. I ended up having mice land in traps they set up inside while my guests were there. The rep that sold the very expensive package just ghosted me. I had significant complaints from the guests and corporate is silent and won’t call me back. Don’t use this company, the lack of integrity and leadership is overwhelming

This company knows nothing about customer service. The treatment they did on their first visit did not solve the problem. I was told the follow up appointment would be a week later but they never scheduled it. I tried to use their portal to reschedule but that is completely useless. And when I got an email from manager Chris Ratajcyk to schedule my follow up, I responded within 5 minutes and then never heard back from him. I see where the technicians get the idea that customer service isn't important. They're learning it from their management team. Technicians don't show up when they're scheduled and the work is shotty. Overpriced and the worst customer service I have ever seen. If you're reading this review, do business with someone better.

Deorick was great in customer service addressing my concerns and rescheduling my appointment to ensure I can get the service that I needed to be completed. Very professional, kind and patient in his assistance. Thank you!

We paid in full for the ultimate protection from Terminix in Lagrange Ga. I called them this morning to get someone out today as the Ultimate guarantee states they would do and the employee that sold us this lie promised us. We have ants everywhere on the walls ceilings windows in my bed all in my kitchen bathrooms this is unacceptable from terminix. I spoke with Scott in Lagrange I asked for his boss he said his boss was sitting next to him listening. Obviously there are 2 able bodied employees of terminix doing nothing sitting inside the ac when a paid customer has an emergency they don’t care. They get paid for false promises and lies and doing nothing! DO NOT BELIEVE ANY ONE FROM TERMINIX . DO NOT CALL THEM CALL ANY OTHER INSECT PEOPLE . I AM HAVING TO CALL ANOTHER ONE AND THEY ARE COMING RIGHT OUT. I WILL SEND MY BILL TO TERMINIX BECAUSE THEY ARE LIABLE FOR ANY DAMAGE DONE TO MY HOME BECAUSE OF THE INSECTS.

THIS BUSINESS IS HORRENDOUS. MY 83 YR OLD DAD HAD A 4 HOUR WINDOW TO WAIT FOR AN INSPECTION- RAVEN VA. NO CALL AND NO SHOW FROM THE TECHNICIANS IN RAVEN, VA- KEVIN AND CONNER; NO EXPLANATION FROM CUSTOMER SERVICE CALL CENTER IN GEORGIA. A MGR REFUSED TO TAKE MY CALL. THIS PLACE IS ATROCIOUS. STAY AWAY!

A Terminix vehicle with the driver named John truck #825702 was blocking my driveway. He saw me get into my vehicle; we made eye contact. So, I assumed he would move so I can back out. Well, that was my first mistake apparently. I honked my horn twice to have him back out. He did not move. I got out and knocked on his window. He rolled down and proceeded to scream at me to not come at him this way. Then he got out of the vehicle and said he was not moving. I told him that I was sorry I knocked, that I did not bang on it as he accused me of. I said I honked twice but he responded that he did not hear me. Seriously? My horn is 2 feet from your door! He had a chip on his shoulder, this had nothing to do with me, but he decided to take it out on me. Then he proceeded to call me a fat white woman. Lord, here we go with the fat remarks! Now my neighbor did not hear this going on, but I have reported it to him, my retirement community and the police. You do not need to come out of your vehicle to verbally assault anyone who just asked you to move. I don't get it. He continued to argue even when I apologized. This is wrong. I was not being a Karen. I just wanted to go to my appointment. AND I am 60 so who cares if I am fat or not. Just move your truck for Pete's sake. That's all you had to do. Why the drama? Why the name calling?

The branch in Palestine Tx happily took our money back in Feb to do a lot of work at a rental property. We live 2 hours away and trusted the house hold brand to honor the contract and do their job, especially when we got an email saying the work was complete. Lo and behold, we get there sometime later, and NONE of it was done. We had Terminix send out their own inspector who confirmed none of the work was done as well. So now we are in June telling corporate about this, and asking them to start the 1 year warranty WHEN THEY ACTUALLY DO THE JOB. Corp says no, the warranty starts at the contract date. Michael, the manager at the branch in Palestine Texas, was supposed to call us 4 times at this point and explain why his employee committed fraud and put them in breach of contract. It is now July, and we STILL have not heard back from him, nor has the work been completed or our money been refunded despite our demands. On top of this, we were told by customer service that the regional customer service person was supposed to reach out to us last month--guess what? Nothing. We haven't heard crap from anyone at Terminix corporate. They have stolen our money and committed fraud by saying the work was complete. Do not under any circumstances us this brand for any reason. Their corporate offices are completely useless and will do nothing to help you. They cannot offer refunds or supersede the local branches, even though they said they are not franchises.

I was moving and called Terminix to cancel services. My sister was moving into my home so I told her to call Terminix to start her own service with them and she did. Fast forward two months later, Terminix text me to let me know they were coming to spray the next day. I told them I cancelled my service and to cancel the appointment. They said they removed me from their schedule but they still showed up to spray the next day. No one was home (I didn't live there and my sister was in the hospital giving birth). Mind you, Terminix came to the house two weeks prior to spray under my sisters contract. Long story short, they sprayed the same house twice within two weeks even though I told them not to come, and my sister paid for her service and now they are trying to charge me for the second spraying. They will not budge on the second charge. Ridiculous!! I will never use them again or recommend them again to anyone.