Tennis WarehouseReviews of tennis-warehouse.com

Tennis Warehouse continues to have inventory and logistics issues that get worse over time. My latest order was "in stock" when I ordered, but later that day became backordered for 10 days. OK, no problem. The 10 days go by, and now the backordered date is delayed by another 26 days. My suspicion is that the date will just keep extending and I'll never receive my order. My prior order was estimated to arrive in 2 business days when I checked out, and actually took 7 business days (10 total days). While I usually order the same item for a lower price through TW, I've started to pay a premium to get my racquets from a local store that is much more reliable. Too bad TW has gone far downhill in recent years.

Great customer service. I recently had a problem when with a purchase that I made and they resolved it right away. A++++ALL THE WAY!

Die negativen Erfahrungen kann ich nicht bestätigen. Habe dort ein Shirt bestellt, war auch skeptisch ob alles reibungslos verläuft, weil ich keine Auftragsbestätigung erhalten hatte, aber innerhalb von 2.5 Tagen war die Ware da. Alles super. Würde dort nochmals bedenkenlos bestellen

If your order doesn't arrive like mine... forget about it. They tell you they'll take care of it, only to ignore you until you complain again, and then the cycle starts over. They laugh in your face.

Placed an order for strings on an in stock item in May. I was charged for the item already but I was told that the item was on backorder to be fulfilled in July. When I reached out in July to ask about the status of my item, the customer service rep went ahead and cancelled my order without my consent. They eventually replaced my order but now they're telling me that the new fulfillment date is October.

Simply terrible service. I placed an order a long time in advance indicating that I needed to receive it before a certain date (2 and a half weeks after placing the order) and it was delay after delay asking for confirmations that I had already sent in writing and I even called by phone to give them and they promised me After so much waste of time, I was going to receive the order in two days and it ended up arriving after 5 days. I complained and they didn't care. Don't buy with them.

Order number: 17192270 First and only review on this platform - Placed an order 8 days ago for a new racket and strings. Their customer service reached out to me saying the promotion code used was no longer valid and the order is on hold, I then made the payment in the same hour the email was received. Fast forward to now 8 days later, item is still on hold with no shipment status. Highly inefficient logistics and mid/back office control. Would HIGHLY recommend a different tennis retailer / better yet in person with the local tennis pro.

I recently had a terrible experience with TennisWarehouse that left us extremely disappointed for my sons collegiate sports purchase. Their customer service was subpar, to say the least. When we reached out to them about a defective product we got from them, they not only refused to take responsibility but also had the audacity to blame the college kids for the issue. It was clear that they did not stand behind their service or their products, which is unacceptable for a company in the retail industry. I would strongly advise Against shopping at TennisWarehouse due to their lack of accountability and poor customer service. For college kids, it even more is frustrating to spend your hard-earned money on a product only to receive something that is defective and then be treated poorly when seeking a resolution. The fact that they were quick to shift the blame onto me instead of addressing the issue speaks volumes about their integrity as a business. Overall, my experience with TennisWarehouse was extremely negative, and I would caution others to steer clear of this store. It is disappointing to see a company prioritize profit over customer satisfaction and fail to uphold their end of the bargain. Save yourself the headache and shop elsewhere where you will be treated with respect and receive the quality service you deserve.