Tennis WarehouseReviews of tennis-warehouse.com

Achat de chaussures de tennis. Un excellent contact téléphonique avec un interlocuteur très professionnel et avenant qui m'a apporté toutes les réponses aux questions posées (question concernant les pointures pour des pieds larges, quelle marque conseillée....). J'ai passé commande du modèle qui m'a été conseillé. Reçu en 48h ! Essayé et très satisfait ! Je recommande sans hésiter ce fournisseur

I was hesitant due to the bad reviews. I've ordered a racquet and it was stringed also. Arrived in 2 days, as notified when I made the purchase. The racquet and the stringing is perfect. Very happy.

Ordered my racket with stringing on 6/8/2023 was told that my credit card would not be charged until order as shipped. My card was charged on the very next day. I call their customer service line today(6/14/2023) and got a recording that says the best to get information on my order is with the online chat. Went to the web site to find out that the online chat option was greyed out. Called back and waited to speak to a rep and found out that as of today my racket still hasn't been strung yet. They advertise 2 Day shipping and then they hit you with a disclaimer that due to problems with UPS that their could be delays with your order. Just to review, I order my racket on 6/8, was charged on 6/9 and as of 6/14 it still hasn't been strung.

Tennis Warehouse used to be a great company, my primary source of tennis related issues for a number of years. Things changed. Around the time when they rolled out a pickleball business, both parts of the company became a mess. You can place an order on tennis warehouse, get a conformation from their pickleball branch. They messed up logins at some time, their estimates for lead time for demos are way off (be prepare to wait for months no matter what the initial estimate was). Someone in their management is on a mission of running a good company into the ground. Since 2022, I moved my purchases to their competitor. Enough is enough.

Second time ordering with TW now. Last time order was delayed with around 2 weeks. This time only a few days since initial estimates delivery but I see where this is going… - Fedex are not updating they’re tools so the only feedback you get is “order delayed”. No new delivery dates or nothing. - when contacting service TW team - pretty low engagement So unfortunately pretty poor experience…

I was promised one day shipping. Shipping information wasn't given until the second day. Then it was rescheduled for the third day. On the third day the shipper complained they couldn't get through the security gate (there isn't any - it was just a lie to delay the shipment). Tennis Warehouse said it was probably lost and shipped out another. They said they've had a lot of trouble with that shipping company. Why do they continue to use them? They've lost me as a customer forever.

Placed an order for a racquet and a few strings on Nov 28, that they claimed free 2-days shipping. However, they did not ship my order until Dec 13 with UPS and the delivery date is Dec 20. Where is the free two-day shipping? Why does it take 3 weeks to fulfill the order? Keep away from Tennis Warehouse. Tennis-point is much much better!

you can choose Hong Kong for destination, but they seems dont ship there, and they just refund(product cost) for no reason and you lost your shipping cost