Tennis WarehouseReviews of tennis-warehouse.com

Frustrating experience with zero communication I ordered a racquet from Tennis Warehouse and never got a confirmation email. When I called, I was told it would ship "that night." Two days later, still nothing, so I called again and was told, "no, it's actually shipping tonight." Still no tracking number, so I have no idea where my order actually stands. Every time I call, I get different information. It feels like no one actually knows my order status. I've bought from plenty of other retailers without this kind of runaround, and basic things like a confirmation email and tracking number shouldn't be this hard to get. Can't recommend until they fix their order communication.

Racket arrived literally almost 3 weeks later and just wanted my shipping back because even though for hawaii delivery it shouldnt have take that long. Just wanted my shipping money back and they said they couldnt do it and they made up something about the shipping label getting swapped with a different package and had to reorder it and then saying that wasnt the case. Order the Mizuno Acrospeed 300.

Obviously from the number of complaints here (which I wish I had read before I ordered), this company has issues. I ordered an electronic gift certificate thinking it would arrive in short order. Hah! When I called the company to find out where it was 2 hours later, I was told it could take 24-48 hours because it has to go through 2 DEPARTMENTS! I have ordered dozens of electronic gift cards from other businesses and every single one arrived within an hour. This tells me several things, but primarily that I made a horrible mistake dealing with this company and will never do so again. They only got 2 stars because they actually had someone who answered the phone.

At the time I placed the order, the website said delivery would be in 4 days. It did not even ship until 5 days and arrived 7 days after the order. When I called on the fourth day, they said "our website is wrong and we know the delivery date information we give on strung racquets is incorrect". I asked if they know it is wrong, why are they willfully misleading customers vs fixing their site. The only response I kept on getting is their own website is wrong. They did nothing about it. Beware of this.

Tennis Warehouse used to be a great company, my primary source of tennis related issues for a number of years. Things changed. Around the time when they rolled out a pickleball business, both parts of the company became a mess. You can place an order on tennis warehouse, get a conformation from their pickleball branch. They messed up logins at some time, their estimates for lead time for demos are way off (be prepare to wait for months no matter what the initial estimate was). Someone in their management is on a mission of running a good company into the ground. Since 2022, I moved my purchases to their competitor. Enough is enough.

Second time ordering with TW now. Last time order was delayed with around 2 weeks. This time only a few days since initial estimates delivery but I see where this is going… - Fedex are not updating they’re tools so the only feedback you get is “order delayed”. No new delivery dates or nothing. - when contacting service TW team - pretty low engagement So unfortunately pretty poor experience…

Placed an order for a racquet and a few strings on Nov 28, that they claimed free 2-days shipping. However, they did not ship my order until Dec 13 with UPS and the delivery date is Dec 20. Where is the free two-day shipping? Why does it take 3 weeks to fulfill the order? Keep away from Tennis Warehouse. Tennis-point is much much better!

you can choose Hong Kong for destination, but they seems dont ship there, and they just refund(product cost) for no reason and you lost your shipping cost