Tennis WarehouseReviews of tennis-warehouse.com

I just bought a racquet from them. Really needed it for 2 tournaments. They showed it'd get it to me last Thursday at checkout, which would be the day before my tourney. Yet, the morning of my tourney, I called them to inquire why I still haven't received it. The rep said they were behind in stringing. I said if they can't get it in time, why say it on checkout that they could get here by Thursday? She said oh, our system has issues, and we couldn't update that info. She said it'll be here by Monday. Since my 2nd tournament will be on Monday afternoon, I am hoping I'll get it beforehand. Now I just got a message saying that it won't be in until Tuesday. If their cart didn't say they could deliver, I would have called around for another store that could get it to me on time. I live near a city, so there are many options for me to choose from. I thought Tennis Warehouse was reliable, that's why I chose them. They also said that I could return it, but they won't refund me the special string that I ordered, even though they dropped the ball. I will never use them again.

They take your money over the phone and promise delivery but never follow through

Searched a shoe brand (Nike) and model. Had numerous colors to choose from. Ordered one. Received the order confirmation, and the shoe name had an extra word in it. Searched the Nike website, and Nike does not make that shoe. They make the model I was searching. They make another shoe line with the other word in Tennis Warehouse's name for the shoe. But there is no combo line. The lines are very different. One made for lightweight and agile. The other extremely heavy and made for support and durability. I called Tennis Warehouse and they had no idea which shoe I was actually getting.

I purchased a pair of Lacoste sneakers from Tennis Warehouse that began falling apart after just two months of light use — including a worn-out sole and damaged upper material. When I reached out for help, I was told there is no outsole warranty and that the shoes are not eligible for replacement, despite clearly being defective. To make matters worse, when I contacted Lacoste directly, even though I didn’t buy the shoes from their website, they immediately acknowledged the issue and shipped me a replacement pair without hesitation. That’s how a brand that stands behind its products handles customer service. Tennis Warehouse, on the other hand, only offered a one-time 20% discount, but only on a full-priced item — which feels like a way to push another sale rather than resolve a real quality issue. Very disappointed with how this was handled. If a global brand like Lacoste can take full responsibility, I expected much more from the store I actually gave my money to. I won’t be shopping here again.

Compré una raqueta el día 5/7. El cargo ya se efectuó en la tarjeta. El día 6/7 no confirmaron y hoy lunes está cerrado. Muy poco confiable. No volveré a comrar aquí

Después de pagar el pedido me indican que no tienen stock. Me ha sido imposible comunicarme con la tienda. Cortan el teléfono y no contestan los mails. Me siento estafado y deberé comprar el artículo nuevamente ya que es el regalo para mi hijo

I ordered 2 Yonix grips and ran into a problem with the adhesive backing. They sent me 2 new grips asap free of charge with no hassle. Will definitely order from them again.

Why do they continue to sell things when they don't have them in stock? Ive ordered multiple time lately to be told after the fact that the product isn't in stock. Im sure it's because they don't want to miss out on the sales. It's dishonest and Im done shopping there now. Bummer.