Tennis WarehouseReviews of tennis-warehouse.com

I recently called TW, because I had been living out of the country and I was back in the U.S. visiting. I knew I had had a store credit from six years ago, but it had been so long that the customer service agent named Nancy could not find my account at first. She eventually found it and told me that she would have to forward it to another department and get back to me. Normally, in my experience, something like this would just get lost in the busyness and I would not get a response. TW emailed me back the same day to my surprise and the next day they emailed me my store credit. Kudos to TW, very friendly and efficient.

Obviously from the number of complaints here (which I wish I had read before I ordered), this company has issues. I ordered an electronic gift certificate thinking it would arrive in short order. Hah! When I called the company to find out where it was 2 hours later, I was told it could take 24-48 hours because it has to go through 2 DEPARTMENTS! I have ordered dozens of electronic gift cards from other businesses and every single one arrived within an hour. This tells me several things, but primarily that I made a horrible mistake dealing with this company and will never do so again. They only got 2 stars because they actually had someone who answered the phone.

Rapide, qualité de l emballage, prix imbattables, site le moins chère ne cherchez pas ailleurs.C est la 4 fois que je prend des chaussures et on est toujours ravit de découvrir les cadeaux.

Realizo un pedido de unas zapatillas Adidas, y me llega la caja de las zapatillas Adidas con unas zapatillas dentro ASICS USADAS. Una VERDADERA VERGUENZA DE TIENDA. NADA FIABLE. JAMAS VOLVERE A COMPRAR AQUI.

My story is pretty similar to some others. Ordered three demo rackets because I need to replace mine, one of which had cracked. They said it would take a couple of weeks, but several weeks later, the rackets never arrived and they had no idea when they might ship. Cancelled the order. These are popular rackets, and they must have some in stock. If the demo program is losing money the way it's run, then change how you run it. Don't promise demos and then just never send them. Now I start league play next week and I only have one racket and no idea what I should buy. (I'm a string breaker so that's not going to work.)

Terrible service. You can't get any info on your order. I'm waiting quite a lot for mine, I can get any info and don't know when it will come and will it come at all.

At the time I placed the order, the website said delivery would be in 4 days. It did not even ship until 5 days and arrived 7 days after the order. When I called on the fourth day, they said "our website is wrong and we know the delivery date information we give on strung racquets is incorrect". I asked if they know it is wrong, why are they willfully misleading customers vs fixing their site. The only response I kept on getting is their own website is wrong. They did nothing about it. Beware of this.

if you want to lost money and patience, i suggest to buy in this website. Good Luck, worst service and delivery