Tempur-PedicReviews of tempurpedic.com

90 minutes waits each call and couldn't get anyone on the phone the first 2 times. The 3rd time, they couldn't solve my problem because computer system was down! They never called back as promised. Tried online service but received very confusing email response and still hasn't resolved my problem. Do not buy from this company if you think ever need service!!!

It took them 3 weeks to process my warranty application. I've called them multiple times, waited for a callback for anywhere from 2-6 hours, and then given the runaround when providing them with all the information requested each time. They told me a manager would call me back, which never happened. Each time I call them I spoke to a different person who had little knowledge of my previous correspondence. Reps are corteous but seem to be purposefully not helpful and purposefully delay you from redeeming your warranty.

Customer service never, ever, ever answers the phone. I tried contacting through the website and got an email back directing to the phone number that they never answer. I'm 54 years old and this company has the worst customer service of any business I have ever dealt with in my entire life. They make my cable company look good.

wir haben für 4.200€ ein Tempur Boxspringbett gekauft. Meine Frau tauschte ihre Matratze innerhalb der Frist aus gegen eine Hybrid Elite. Mir ist sie nun leider nach einem halben Jahr zu fest und ich habe jeden Morgen Rückenschmerzen, oder ich schlafe auf dem Sofa. Ich versuchte bei Tempur auf Kulanz meine Sensation Elite auch gegen eine Hybrid zu tauchen, aber der Außendienst sagt nein. Ich war sogar bereit die Transportkosten zu übernehme und das wo eine Matratze fast 1.200 € kostet. Der Kunde ist nicht der König bei Tempur !!! Der Kundenservice war zwar sehr freundlich, aber bei einer 1.200€ Matratze kann man mehr Kulanz erwarten. Wir werden nie wieder Tempur Artikel kaufen und vor allem nicht weiter empfehlen!!! Mein Tip von Tempur war, ich solle die Matratze bei EBAY verkaufen und mir dann die Hybrid kaufen. Guter TIP aber eine Tempur wird die neue mit Sicherheit nicht wieder.

If I could give a zero, I would. We ordered a mattress and didn't like it. It took over 4 calls, a wait time over 8 hours total to have them issue a pickup of the mattress. When we received the refund, it was for less than half the purchase price. I contacted them to ask where the rest of the refund was, only to wait another 2 hours in the chat room to be told it wasn't likely customer support would answer me the same business day. Wait in a chat room overnight? Their customer support is worse than TWC by a factor of 10. NEVER buy from them online.

Buyer beware - I thought I was buying a bed on sale from them but apparently I was on their "closeout" website, which doesn't offer the 90 day sleep trial. The fact that all sales are final is not well advertised on that site at all. So I bought the bed, it was delivered, and we hated it - too hard. When I called to return it, they directed me to the fine print on my order and told me I didn't have the 90 day trial for that particular bed. Now I am stuck with a bed we won't use that I paid $2300 for. We were loyal customers before but will never buy a TempurPedic bed again.

I’m very happy with my mattress. I bought the Pro Adapt Firm and the adjustable bed. The adjustable bed has a retainer bar that is supposed to help to keep the mattress on place, avoiding to slide out the base when the mattress is raised. We also love all the features on the adjustable bed, however, this retainer bar does not lock in place, and when it comes out of the hole it sits on the fabric of the adjustable bed. I called their customer service, had to wait 1h and 10 minutes, but gave up. Called next day, waited 1h 45 minutes until I was able to get a hold of someone, explained the issue, they scheduled a technician to come to our house on 02/11/2021, but he never showed up, or called us. Contacted customer service by email a few times, and have not heard back with a solution, only “I’m sorry that happened to you, but you can contact our customer service, blá blá blá 😡. No wonder they have 1.7 for reviews here. Wow!!! COVID-19 is not an excuse either, nowadays we are all doing things remotely. What a rip off.

The leg extenders for my bed or delivered on January 11th the bed base was to be replaced approximately 7 to 10 days after that after being on hold for an hour and a half they now tell me there's a problem and I need to speak to a different person stay away from this company they want to sell you a but they don't want to take care of their crappy equipment