Tempur-PedicReviews of tempurpedic.com

Hi My name is Bainy Thomas, I want talk about my recent experience with Trmpuropedic, very stressful. Never imagine it was going to be such stressful, I ordered Tempuropedic Matress online. They delivered my mattress on January 5, but that delivery was awful. The delivery persons drag the mattress through the floor and got a dirty mattress and they could not go up on my second floor so they left the mattress on my living room floor!!! Reaching the cystomer service was the worse thing, had to be on the phone for 1 to 2 hrs!!! Someway I had contacted the customer care and they give me a return ticket. The delivery people took the mattress from my home in January 26/2021. I have proof for everything. But the problem is they never refund my money for the mattress. I am contacting wells frago which is the financial bank and they are telling me that they have no information from the Tempuropedic. They are keep on sending me the bill. I have to file a dispute with the bank account and till this date no refund from Tempuropedic. What a stressful situation. Like I said it is a mission to contact the customer service through the phone. Even though I contacted them through the live chat but nobody can explain me what is going on!!!! How irresponsible!!! With this difficult situation I have this problem to solve. I want to know if anybody have such experience with Tempuropedic and if anybody can suggest what should I do next... because Tempuropedic is not giving me an answer!! ? I don’t know what to do??? It is been almost 5 months now!!!!

Horrible, horrible customer service. We received a damaged topper and then a second damaged one. When they told us there were no returns on toppers, we decided to upgrade to their cool topper and were overcharged a total of $700! Since January '21, we have waited on the phone for countless hours, get bounced back and forth to different people and departments. You cannot reach the same person ever and you can't contact by email. It's now the end of May and we've yet to receive our full refund! Beware

I will never purchase anything from Tempur-pedic or would recommend them to others. I’ve never experienced poor customer service from a company that is supposed to care for your comfort. Their rigid ‘zero waste’ policy and lack of concern for their customers is appalling. I recently bought two of the same type of pillow (thinking I would like it so much). However, I ended up not using the 2nd pillow (unboxed/unused) with the hope of having it returned or replaced with something more comfortable. Well, my mistake! They were not accommodating, bounced me around and the last person I spoke to was very cold and could care less about my concerns. These pillows are very pricey.. and I hope this company changes their rigid guidelines (esp for items that were never opened/used!) or could at least work on improving their customer service. Honestly, this company is all about taking your money. I’m out!

Terrible company, we cancelled our order going on two months and have yet to receive our refund. They keep telling us it has been processed and the money refunded which is a total lie. We have sought legal action on Tempurpedic. Worst company ever.

This gets two stars instead of one because the product is awesome. However, they double charged us two months ago and have yet to resolve the issue with a refund. Would love to give a 5 star review if this were to get resolved.

Never received shipping notice and had to contact them for tracking. Before I could copy the tracking info they deleted the chat, so had to start all over. That's not a huge deal. I should have been faster at the copying. But I asked for an email with tracking and never got that. Fortunately it showed up within 10 days of the order. But it isn't the tempurpedic of old. It's different now that they are owned by a mattress company? I dunno. The topper was awful. First, advertised at 3" and 60x80 for a queen. It was neither. It was maybe at best in one spot 2.5" thick. Mostly 2". And while the length was ok, the width was short - the kind of short where one or the other of you is going to roll onto the edge and feel it because it's too short. I mentioned that in my online review and heard nothing back. Also, totally my fault for buying the thing when I knew there were no returns possible (unlike everyone else with trial periods). I assumed it would be as good as my previous Tempurpedic mattress I had way back, but not so much. It was an expensive mistake. One I will never repeat. It was soft but then if you laid on a spot it got hard like concrete and good luck rolling over. You actually have to wake up and throw yourself out of the canyon your body created and then it doesn't fill back in right away. So much fun trying to get comfortable. Even the small dog wouldn't sleep on it directly - could be the smell or how hot it got. Meh. Waste of money.

Ordered a Tempurpedic mattress topper on the website never received a shipping confirmation email so I had no tracking info and no idea the damn thing was coming .UPS left it outside my door 3 days later while I'm at work and of course it got stolen.They are supposedly gonna replace it and made another order but from what I'm seeing from these reviews I'll believe it when I see it.What company doesn't send the customer a shipping confirmation???

The absolute worst service! Firstly I had to call 4 times each time waiting over an hour to speak to someone. It took weeks to resolve the problem. I paid for a service call for them to tell me I needed a new remote and they would order it. Days later I get a call telling me I need to call their service dept to order the remote. This is the worst company customer service I have ever experiences would never purchase from Tempur-Pedic again!!