TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comAug 11, 2022

Hello, Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team

Response from TelephoneKenya.comJul 6, 2022

Hello, Thank you for your feedback! In order to be able to assist you, we need to find your account in our system. Can you please provide us your account details? Your TelephoneKenya team

Response from TelephoneKenya.comJul 5, 2022

Hello, On May 26 you placed a Voice Credit order of $20. That amount is available in your account to use for international calls and SMS. If in fact you meant to recharge your mobile phone for local calls, the product you need to buy is Mobile Recharge. In this case, we can refund you for the Voice Credit order you placed by mistake. Please contact our Customer Service, they will be able to assist you promptly. Your TelephoneKenya team

Response from TelephoneKenya.comMay 13, 2022

Hello, Thank you for your feedback! However, your rating seems to contradict your comment. Three stars mean you are having some problems with our service. Did you perhaps mean to give 5 stars? The service that gives you the best value for money is the Monthly Plan. It offers you a set number of minutes per month at a lower rate/minute and is automatically renewed every 30 days. We have two types of Monthly Plans: Kenya 180, which gives you 180 minutes to any number in Kenya for $19.99/month (11.19.4¢/min), and Kenya 500, which offers you 500 minutes to any number in Kenya for $49.99/month (10¢/min). In fact, we are running a Monthly Plan promotion right now: you get $3 off the first month of using any of these Monthly Plans. Your TelephoneKenya team