customer
payment option in Canada and connection issues
they should expand there payment system to all Amex payments in Canada. a lot of time when I go to call I get the error message *your connection to the server failed. please try again!* this gets very annoying especially knowing that we have purchases for the service... improve on that and I will give more stars
Response from TelephoneKenya.comApr 4, 2023
Hello, Thank you for your feedback! It has been registered with our team. In order to ensure the highest app call quality, please go through these checks: -Make sure you benefit from a strong Internet connection. -Make sure you have the latest app version installed on your device. -Make sure you do not have any VoIP restrictions from your Internet provider. -Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call. As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app. You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://telephonekenya.com/access_numbers. Your TelephoneKenya team