TelephoneKenya.com Reviews | Read Customer Reviews of telephonekenya.com

TelephoneKenya.com Reviews | Read Customer Reviews of telephonekenya.com

TelephoneKenya.com reviews

439 approved reviews, newest moderated first

Waithirah
May 29, 2017
Efficient and convenient for mobile recharge!
I only use this for quick mobile recharge service.
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Anne O.
May 26, 2017
Great Service!
Excellent service, crystal clear connection evrytime, fast, reliable communication. Features are easy to use, easy to apply on the run like the pinless dialing and the auto topup, the top up another phone feature-it's quick and painless. You can manage your account ii one place-see your call logs/history and statements and also have more than one number connected to your PIN and monitor those numbers too. My son number is on my pin and this enables him to talk to his grandparents and have a relationship with them independent from me. I feel terrible about taking away one star, it really is a half star for when I lose some dollars and cents without explanation; they didn't go into the call, they were not listed as fees or levies -I had them, then the internet telephony monster ate them. Excellent service! I cannot remember a time before telephone Kenya
Response from TelephoneKenya.comMay 29, 2017
Hello, Thank you for your feedback! Please note that we round calls by the minute, so if for instance you had a 4:30 call, you will be charged for 5 minutes. This is where part of your balance could be going without you knowing it. If you think there's a different issue, please contact our customer service as soon as you notice this situation again. They are available 24/7 and would love to help. Your TelephoneKenya team
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Amirali J.
May 25, 2017
Can't be any better than that.
Very easey to use,and very clear .
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pk
May 22, 2017
I think your calling rates are on the …
I think your calling rates are on the higher side.
Response from TelephoneKenya.comMay 23, 2017
Hello, Thank you for your feedback. Our purpose is to offer the best rates for our customers, but our rates are influenced by our costs. Whenever our costs decrease, we instantly decrease our rates. In addition to this, we have no hidden fees and we also host discounts and special offers. Please subscribe to our newsletter and follow our Facebook page to find out when such offers are available. Your TelephoneKenya team
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Conen
May 19, 2017
Amazing
Amazing! Amazing! Amazin service, I will always use you guys roping up for family back home is so easy! If you guys could get an app it would be a little easier but ehh nothing serious!!
Response from TelephoneKenya.comMay 22, 2017
Hello, If you wish to use our service through an app, you can use MobileRecharge, an app available for iOS and Android devices. It works just like our service, but you will need a new account. The app can be downloaded for free and it enables you to send recharges to the contacts saved on your smartphone. Your TelephoneKenya team
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Philemon O.
May 17, 2017
Very convinient and excellent cuatomer …
Very convinient and excellent cuatomer service. Rates must have changed...
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Celine U.
May 15, 2017
Very impressed with your service
Very impressed with your service
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James
May 3, 2017
Ok but not the best
1. Your monthly minutes don't carry over 2. Instead of having the monthly minutes end same date every month, they count 30 days so the date when you minutes renew are sporadic 3. you card CCV number does not save so if you don't have it you cannot add minutes 4. its expensive 5. love the speed dial and the no pin prompt 6. you can add several numbers from where you can call from 7. Don't use it to top up international minutes; its expensive
Response from TelephoneKenya.comMay 5, 2017
Hello, Thank you for taking the time to review our service! We'd like to reply to some of the points you've raised: 1. Monthly Plan minutes only roll over if you manually renew or change your plan before the usual billing date 3. You have 2 cards saved in your account, which means the CVV is saved there as well. The only thing you need to add when placing an order using a saved card is the expiration date 4. We have great news for you! Because you've placed many orders on our website in the past, you now have 1,433 Thank You points in your account, that can be converted into $14.33 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section. Your TelephoneKenya team
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