TelephoneKenya.comReviews of telephonekenya.com

Response from TelephoneKenya.comFeb 19, 2019

Hi Dorcas! Your minutes will carry over. There is one exception: the month when you upgrade/downgrade or renew your plan before the end of the billing cycle. We checked your account and you were provided the accurate information and professional assistance each time you've requested it. Sorry for the miscommunication between us, if that was the case. If you have any questions, do not hesitate to reach us back anytime: https://telephonekenya.com/contact

Response from TelephoneKenya.comFeb 18, 2019

Hi Andreas, Thanks for your feedback! Don't miss the extras: -Frequent offers by email. Subscribe to "Get offers" (spam-free emails): https://telephonekenya.com/account/home Check the button bottom right. -Thank You points by recommending friends via your account: https://telephonekenya.com/thank_you_points -Thank you points for free calls when you reach 1000. You get them as a gift on every purchase you make. You've currently collected 220. -Regular Facebook prizes: https://www.facebook.com/telephonekenya/ Hope it helps

Response from TelephoneKenya.comJan 28, 2019

Hi there, The rates we have on the website reflect the costs on the international market. We're working constantly to lower the costs, and thus to automatically drop the rates. Meanwhile, we have some GREAT NEWS! You have managed to collect 3,030 Thank You points in your account thanks to your activity. Please convert them yourself into $30.30 Voice Credit for free calls. Congrats and thank you for being with us! Steps: 1. Log into your account 2. Go to My Information tab 3. Tap "Convert" in the Thank You points section, and you'll automatically get the credit converted and ready to use.

Response from TelephoneKenya.comJan 22, 2019

Hi Jay, Thank you for your honest feedback. There are ways to get FREE credit for your calls: -Thank You points in your account. GOOD NEWS! You've collected 2,121 Thank You points in your account for your loyal purchases, so please convert them right now into $21.21 Voice Credit. Log into your TelephoneKenya.com account and go to My Information. Look for the Thank You points section on the right and tap "Convert". You'll have $21.21 calling credit automatically in your account. -Regular Facebook giveaways and prizes: https://www.facebook.com/telephonekenya/ -Bonus and Discount coupons by email. Since you have subscribed to "Get offers" by email, you should receive our regular offers. We work on lowering these rates every day. They reflect international costs specific to the telecom market as well as local costs. As soon as costs drop the service drops its final price too. We usually send an email to let you know when the difference is considerable. The costs include keeping the call quality high. So, we won't go for routes that have a poor call connection, since that can be frustrating for you and us as well. Most of the calling apps on the market require that the caller and the person called have the same app installed on their smartphone. But if the person we call doesn't have access to Internet, or doesn't use a smartphone, that doesn't do us any good. The others offer the free service from app user to app user, but if you check their app to regular phone rates, you'll be amazed; they're not economical at all. KeepCalling app (the app we use and offer), allows anyone to make calls from their smartphone to ANY KIND OF PHONE (whether landlines, old school phones, smartphones), without having the same app on the destination phone. Thank you for being with us and for your understanding!