TechSmith CorporationReviews of techsmith.com

Great products and service.

Great interface and Product Training The website interface is extremely easy to use, and the product is even better. What really drives this home though is taking advantage of the free certificates that are packaged with the software. I was able to quickly learn how to navigate many of the powerful features in Snagit, and have used it for many work projects since. Now I don't want to be without it. It's a game changer in visual communication and screen capture, both video and static screens.

Awful customer service. AI answers are nonsense and not helping as usual. The customer service is not existing. 3 Mails without answer! So upset. I purchased the camtasia create licence. Got recipt, got my clients account, but no system key, so I basically can't use any of the features I bought. And in my account it says active from yesterday. In the end they could solve my problem it is now working although the sound program keeps continuously failing.

Do yourself a favor and stay away from this software. It's unstable, crashed constantly and didn't manage to save my work or access recovery files. The support doesn't give you answers if you're not on the latest versions and will encourage you to purchase an upgrade in order to talk to you. Horrible experience overall.

Sneaky pricing. I was Charged for $199 renewal then for a maintenance agreement. Greasy. Dirty Dirty Dirty

Constantly crashes, either on its own or when trying to update media. Does not recognise valid .wav files even though they are not corrupted and are sitting in the project, struggles with copies of projects and I constantly have to start over. Have saved the projects locally so OneDrive syncing does not corrupt the projects but doesn't make a difference.

Recently decided to pay for an annual subscription of Audiate along with Camtasia 2024. Regretting I did. Should have known better. Camtasia has always been buggy for me as a Mac user. This is next level now with Audiate and Camtasia. Audiate will not sync with Camtasia, and it won't even close. I have to force quit it all the time. So you end up regularly doing edits in Audiate and losing them. Wasting huge amounts of time and effort. Then when you contact support, you get people who really don't know the functionality or workflow in Audiate or Camtasia. They're clearly trained only in Windows. Despite spending 15 mins (or should I say wasting 15 minutes) Audiate is still not working and I've lost my work and wasted too much time. There must be better products in the market...

I bought upgrade version of Snagit after using it for many years. It chrashed and will not open. Sent requested reports to support 2+ weeks ago and nothing. I want my money back.