TechSmith CorporationReviews of techsmith.com

Response from TechSmith CorporationOct 14, 2025

Thanks for your review! While we don't offer direct upgrades from perpetual licenses anymore, we do have regular discounts for users looking to get the newest version. Our Cyber Monday deals are just around the corner!

Response from TechSmith CorporationOct 14, 2025

Hi Gabriele, Thank you for your feedback. I understand your frustration with our transition to a subscription model. We're moving to a subscription-only model for Snagit 2025 and Camtasia 2025 to provide more continuous innovation and release new features as they're ready, rather than waiting for major annual releases. We're offering a significant discount for existing customers with active maintenance agreements to thank them for their loyalty. As long as your maintenance is active, you'll receive a Business License key for subscription access to the latest version at a savings of over 60% compared to a new subscription. You will always have access to previously purchased perpetual versions of our software. However, version 2025 does require an active subscription to use. I apologize if our customer support did not answer your questions clearly. We're committed to putting our customers first and I'm sorry we failed to do so in your case.

Response from TechSmith CorporationOct 14, 2025

Hi Deborah, Thank you for your feedback. We're happy our support team was able to assist you, and we have shared your feedback with our team to help us improve the service.