TechlessReviews of techless.com

Tina was kind and helpful!

Interaction with customer service. Tina was the representative that we interacted with and her professionalism, kindness, and knowledge base was extraordinary. She was able to help us troubleshoot working with the portal and the specific features or our Wisephone. Thank you, Tina! We are so grateful for a company that is making a positive impact on the next generation. Thank you Techless! We have been so grateful and are relieved that our daughter can have a phone that promotes safety and healthy habits.

I'm very happy I found this company. The Wisephone is the perfect solution for my daughter's needs. I had some setup questions, and Tina was very helpful and walked me through everything i need to do. I would highly recommend this company.

My experience has been great. I got the wisephone 2. I ended up accidentally activating my eSIM with my other phone. So I gave them a call during business hours where Tina was great at problem solving my situation and got me set up quickly. It was pretty smooth interaction. I highly recommend them. -Corbin

I returned my phone immediately after opening the box. Never even turned it on. Within moments of opening the box, I repackaged everything and contacted customer support to initiate the refund process. All went fine up to this point, and I knew I'd have to pay the $55 restocking fee. As with another reviewer here, I was emailed with a notification that Techless had also deducted $100 for "damage" from my refund. If you read other reviews, I'm not the only one getting tagged with the same $100 fee for "damage." UPDATE: Following the review here, a complaint through BBB, and multiple follow-up emails with customer support, Techless finally refunded the contested balance. They persisted in accusing me of returning a damaged product but never provided any evidence to support that claim. They agreed to refund the contested balance in the spirit of giving "the benefit of the doubt" and issued "the remaining refund as a one-time exception to bring this matter to a resolution." The amount of effort required to reach even this resolution was surprising and frustrating. My wife and I were excited about replacing our phones with their products. What started as an "actually, not right now" for me is now a definite "never these guys" for both of us.

Yolani was fantastic! Our phone is now setup.

Called Customer service and they responded in a very timely manner. Tina was both professional and warm, and was very helpful with my questions. Thank you so much for what you're doing! I have loved my experience with the wisephone so far!

Tina has been exceptional at helping me through the process of setting up my son's phone and answering all my questions about the parameters of the control I will have as a parent. She even stayed an hour over time Friday night to finish setting it up. Much to my dismay as I perused the phone over the weekend, I realized this phone does not have as much control as Wisephone 1. Our son has special needs and just having access to the "Settings" will cause a lot of ongoing problems. He is obsessive about finding ways to get on the internet, and I know he will be obsessed with all the choices within the "settings" parameter It would cause some temporary issues with his phone. I would have to call the wonderful support team at Techless to help me fix it much more than they would want to. Tina was very understanding and compassionate when I explained this to her. She is a great asset to your company.