Russell M.
Back to the Basics with Exceptional Customer Support
Let me just start off by saying that Techless is a great company! From their mission to their customer support, they are intentional, thoughtful, and care about their customers. I bought the Wisephone 1 in 2022 when I needed to decrease my screen time, phone notification anxiety, and addiction to always being on it, and I can definitely say it has exceeded those expectations! I'm not distracted by phone, I no longer feel that phantom "buzz" in my pocket of a possible notification, and my focus on other things has increased 10 fold without needing to scroll on social media or play games when I "have" the time. So why 4 stars instead of 5? Well, just like any newer company, they are continuing to build great tools that align with their mission and values, but at times run into bugs and errors. I have had to get used to the fact that a Wisephone is not an iPhone, what I used to have, meaning its not nearly as smooth functioning with everything we expect a smart phone to have. However, the most basic needs of a phone are met exceedingly well and they continue to improve monthly and add new tools to enhance their users experience. For example, they make this phone feel like a Smart phone with its style and overall functions, but without all the notifications and anxiety that a typical smart phone has. A few examples of the minor differences from an iPhone is that the screen refresh is not as smooth, button clicks are a little more picky about where you tap your finger, and accepting calls while already being on the line can sometimes drop both calls (I'm told they are working on this). Despite these differences in performance from what we consider to be normal to Smart Phones, I have kept my Wise Phone because it still delivers on that number one goal of reducing my phone time and anxieties and increasing my focus and productivity ten fold. As Wisephone continues developing, they continue to release app updates almost monthly and OS updates regularly which has allowed me to appreciate their focus on improving quality. In addition to quality, they have exceptional customer support! For example, I recently had a more serious, and unique bug on my phone - which was the first in 2 years - where my contact names and messages didn't sync correctly. The support team worked around the clock, updating me by the hour at times on what they were doing to fix the problem. I felt supported, valued, and communicated with as they followed up, and in the end the bug was fixed. I hope this detailed review can give you the confidence you need to know that investing in Techless is worth your time and more than worth the sacrifice it may take to do away with the conveniences we are all used to with the normal Smart Phones of today. I for one appreciate getting back the basics of what a phone should be.
Response from TechlessApr 3, 2024
Russell, Thank you for taking the time to share your thoughtful feedback, we're extremely grateful for your kind words. It's incredibly rewarding to hear that Wisephone 1 has made such a positive impact on your life. As a newer company, constructive feedback like yours helps us prioritize those improvements to ensure the best possible experience for our customers. We're committed to ongoing development, and we're glad to know that you've noticed and appreciated our efforts to roll out new updates. We're also delighted to hear about your positive experience with our customer support team. It's a top priority for us to provide exceptional support and assistance to all of our customers, and we're thrilled to know that you felt supported and valued while we worked to resolve the issue on your device. We hope your review inspires others to consider making the switch to a healthier tech experience. Thank you for your trust and confidence in us, and for being a valued member of the Techless community. We look forward to continuing to serve you and help you make the most of your Wisephone experience! With grateful hearts, Techless Support.