JD
I am so upset...
I am so upset about switching to the Wisephone II. I couldn't be happier about not having social media, internet, and e-commerce on my phone but it's way more expensive than my previous unlimited plan with T-Mobile and an iPhone 14 Pro (using maps and Spotify eats through data like crazy) and worst of all, I'm in Canada on a three-week road trip and as soon as I crossed the border, absolutely ZERO service (even with roaming turned on). Inconvenient and unsafe, to say the least. Of all the phones and plans I've had in my life, I've never had one that did not work in Canada, ever.
Response from TechlessJun 25, 2025
Thank you so much for your honest feedback—we’re really sorry to hear about your experience during your trip. While we’re thrilled to hear that you’re loving the simplicity of Wisephone without social media and the internet, we understand how frustrating it must have been to lose service, especially while traveling. Our current service plans are U.S.-based, and while we try to be clear before customers subscribe, international coverage (including Canada) isn’t currently supported. That said, the Wisephone II hardware is fully unlocked and compatible with many Canadian carriers. You’re welcome to use a Canadian SIM card for future travel to stay connected without switching devices. We also appreciate your note about data usage. If you came from an unlimited plan, we could see how you would become more aware of how much data is actually being used daily. Maybe a new plan with international travel options and higher data caps could be just what you need! Your safety and satisfaction matter deeply to us—and we’re grateful you took the time to share both what’s working and what isn’t.