Techless Reviews | Read Customer Reviews of techless.com

Techless Reviews | Read Customer Reviews of techless.com

Techless reviews

447 approved reviews, newest moderated first

Jamie J.
Feb 5, 2026
Great Customer Service
I just got off the phone with Anthony - he was great! I already have a Wisephone and bought a second Wisephone for a family member....unfortunately I screwed up the setup process, it was all me haha! Anthony was very polite and patient with me and helped me get everything sorted out. Thanks Anthony!
Response from TechlessMar 2, 2026
Thank you for sharing this. First, we appreciate your honesty. Setup hiccups happen, especially when adding a second device, and there is no judgment here. We are simply glad you reached out. Anthony does a great job meeting customers exactly where they are. His calm approach, patience, and clear guidance make situations like this feel manageable instead of stressful. It is encouraging to hear that he was able to walk you through everything and get both devices sorted out smoothly. We are also grateful that you chose to purchase a second Wisephone for your family member. That trust means a great deal to us. Thank you again for your support and for recognizing Anthony’s care and professionalism.
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P T.
Feb 5, 2026
Excellent
Excellent ! Zazi was very friendly, he gave me very clear explanations and help me to navigate the portal . Highly recommended.
Response from TechlessMar 2, 2026
Thank you for taking the time to share this. It is great to hear that Zazi was able to guide you through the portal with clarity and friendliness. Navigating account features can sometimes feel unfamiliar, so having someone explain things clearly makes all the difference. Zazi has a strong ability to break things down in a simple and approachable way, and we are glad that stood out during your experience. Your recommendation truly means a lot to us. We work hard to ensure every customer feels supported and confident while using Wisephone, and feedback like yours reinforces that we are on the right track. We appreciate you being part of the Wisephone community.
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Caroline D.
Feb 3, 2026
Yolandi was my customer support agent
Yolandi was my customer support agent, and she was amazing! Very patient and helpful. Setting up my wisephones was a great experience.
Response from TechlessMar 2, 2026
Thank you for sharing your experience with us. We are delighted to hear that Yolandi provided such patient and helpful support while setting up your Wisephones. Starting with a new device should feel clear and reassuring, and we are glad she made the process smooth and positive for you. Yolandi consistently demonstrates professionalism, attentiveness, and genuine care in every interaction. At Wisephone, we are committed to delivering both intentional technology and thoughtful customer support. Your feedback affirms the heart behind what we do. We truly appreciate you taking the time to recognize Yolandi’s efforts and for choosing Wisephone.
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Laura A.
Feb 2, 2026
Very nice and helpful
Very nice and helpful. Polite and i am glad they responded so quickly.
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Andrew C.
Feb 2, 2026
Anthony WAS THE GREATEST AND HAS…
Anthony WAS THE GREATEST AND HAS MAGICAL POWERS. FIXED MY SOFTWARE ISSUE ON THE WISEPHONE 2 WHEN OTHER REPS COULDN'T. HAPPY TO CONTINUE TO BE A CUSTOMER BECAUSE I KNOW YOU HAVE QUALIFIED PEOPLE LIKE ANTHONY WORKING WITH TECHLESS. THANK YOU!!!
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Mina
Feb 2, 2026
Efficient
Efficient, attentive service from Zazi helped me resolve my issue!
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Jared H.
Feb 1, 2026
The customer service experience and the…
The customer service experience and the return policy was not good. They charge a $25 restocking fee, which is fine. But they also charge a $55 "open box fee". What they don't tell you in advance is that to return the product, you have to provide them what's called an "IMEI number" in addition to the order number. Well, wouldn't you know it, you must open the box to find that "IMEI number". So even though I emailed back and forth before opening the box to ensure I avoided the open box fee, I was told I had to open the package to get that number. When the return was processed, they charged me for the "open box fee". I didn't want to open the box. The only reason I did is because they told me I had to so that I could give them this IMEI number. I don't know if this is intentionally deceptive but it sure seems like it. Not happy at all with this company and I would avoid doing business with them if I were you.
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Andrew Landrum, J.
Jan 29, 2026
Right now I am very unimpressed with…
Right now I am very unimpressed with the customer service. It appears the phones are lost in the mail and they will not confirm that they will give me refund if I don't get them. My friend told me the customer service sucked, but I wanted the idea of getting rid of distractions. They even told me I had to follow up with fedex. As the receiver fedex won't give me more than what I can see online, that the package is essentially missing. They could have assured me they had my back but instead wanted to argue about everything. If you are even thinking of getting this phone don't do it, just take your iphone have your spouse take everything off and set a code so you cannot add it back, problem solved and Apple as way better customer service. They would have been like if you don't get it we will refund you or send you a replacement but wisephone refuses to put that in writing to reassure you that they got your back. At this point even if I get them and keep them I am only going to use it as a paper weight.
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