TechlessReviews of techless.com

The Techless support Rep. Zazi was excellent, patient and caring! Did a Great job! (:

Love this company, if you're looking for a trustworthy smartphone for a teen that allows them a little bit of independence without throwing them to the wolves, Wisephone II by Techless is it! I'm an iPhone user so I did need a little assistance getting the phone set up. Zazi was very helpful and patient!

Tina was AMAZING!!!! Oh my goodness. She is the first tech representative who was concise and actually got to the bottom of my confusing issue. She talked me through options to find the account and used her incredible detective skills to figure out which phone was tied to which kid, under what mysterious email or phone number. It was crazy, confusing, and all over the place, but she solved it!!! I had my 3-year-old continually interrupting us, and she was even patient while my son lost his phone TWICE during our phone call. My stars. Tina deserves a raise!!! Thank you, Tina!!!

Couldn't hate this company enough. 6 customer service reps for over 6000 users. Never a direct call to a human, always a voicemail and a call back The navigation app doesnt function with car play. It is illegal to hold your phone and drive. Thank you people for nothing I was forced to convert my personal number to a physical sim card to use their services. Now my phone number is bricked and stuck on a sim card instead of the previous e-sim. I will never be able to use my personal number again with a phone that does not have a sim tray I literally hate this company. Theyve wasted a disgusting amount of my time that i wont be compensated for. Their Reply: Reply from Techless Mar 2, 2026 "Thank you for taking the time to share your experience. We understand how frustrating this has been, especially when multiple concerns seem to pile up at once. To clarify, moving a number between a physical SIM and an eSIM is typically a manageable process and does not permanently lock your number to one format. Your number is not lost or bricked, and with the proper carrier steps it can be transitioned again. We would be glad to personally help ensure that the process is handled correctly. Regarding navigation and CarPlay compatibility, we recognize the importance of safe driving and proper integration. Your feedback has been escalated to our development and leadership teams for review so it receives appropriate attention. Thank you for the feedback." FOR Clarity: Your Wisephone device is a Samsung A15 with custom software. The A15 requires a physical sim card. I used Xfinity, a cell service bundled into my internet bill. You do not support xfinitiy despite being on the versizon network. So in order to use your phone i had to take my number (on an e sim) and port it over to a physical sim card to be compatible with the A15. Now that i have switched back to a real phone because i was unhappy with WisephoneOS, my original carrier cannot switch my number back to an e sim. I was forced to port it to another physical sim card provided by xfinity. This happened as a result of switching to WiseOS carrier service. It wasn't the case before i did that. So based on cause and effect, that would mean the cause of the problem was switching to WiseOS and the effect is that my personal phone number now needs to be on a physical sim card to function correctly. This isnt a user mistake, I tried porting my number 2x with two different xfinity reps over two 45 minute phone calls. Its bricked. thank you for the reply though.

Getting the Wisephone 2 was one of the best decisions I've made in the past year. It is the perfect balance of tools that combatted my tech addiction. I would recommend this phone to anyone. I say this as someone who has used the phone for about a year.

The customer service was very helpful in getting my spouse and my new phones set up. Zazi was great and very helpful. Looking forward to using our new Wisephones!

Customer support has been very helpful, they always answer my calls. Anthony was especially helpful and resolved the issue quickly.

I purchased a Wisephone for my son's birthday. Unfortunately I made a mistake during the set up. I called Techless, they responded within a few hours. Zazi was very understanding and helpful. We got the problem resolved quickly and he stayed on the phone with me to ensure the phone was ready to go! Great customer support!