TeamsonReviews of teamson.com

Réponse et traitement rapide de la part de Jackie, merci!

I ordered a replacement piece over a month ago and still have not received shipping or order information. I have emailed several times with the only one reply stating they do not know when my order will ship or arrive. I ordered it 6 weeks in advance of needing it and shipping delays are not to blame considering it hasn’t even shipped yet! Very disappointed that it will not be here in time for my sons birthday.

I had a missing part on the item that I purchased and sent an email.. the response was very quick and after our conversation the issue was resolved.. I have to say they jumped through hoops to remedy my situation… I am so very thankful and appreciative of the prompt and helpful response…

The reply to question was answered quickly but I still don’t know when my package will deliver. I know everyone uses Covid as a reason but I get packages from UPS and Fedex from other suppliers at least within a week of them receiving order. Receiving order should be within 2 weeks of supplier receiving.

I broke a cam lock during the assembly of the product. Only had to send a single email request and the required part was in the mail promptly without questions.

Cooperation with teamson was very good, cooperative and my problem was solved to my satisfaction.

Excellent customer service

Don't know about the negative comments. Each and every time my experience with Teamson has been great. Ordering, shipping, and everything in between has been the best Customer Service I have ever had with a company. Just received my 3rd order from them and am totally satisfied.