The Official Website of Taylor Swift
Taylor Swift (taylorswift.com) has 197 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Mia C.
UK store is awful! I almost never received a gift for my kid, I preorder and realised that parcel is not coming after 3 months. I send 15th email even you can't reach UK customers service at all! Luckily I paid tracking shipping ( I had a proof) but never received a no. After 3 months from nowhere gift came...
Matt M.
Basically scammed me on my order. They also respond to customer service on business days only and they take at least 72 hours to respond. Honestly horrible. I've had maybe 20 emails back and forth with them. They completely ignored my questions. I'm reporting them to my bank, it's not legal.
Sophie
Best single artist pop for all time. I love the song All too well
KP
ordered mercy in late Nov for Christmas gifts and it’s now saying it will ship at end of January
Tristan
One star is too many! Ordered my daughter the midnights vinyl and sweater in November for Christmas. They took my money no problem, but never sent an order confirmation. Logged into the account it says order not processed. Finally sent an email last week and they said I should receive a shipping confirmation by next day. Been a week and it’s still not processed. I finally contacted my credit card company and they deemed it a scam and reimbursed me. Don’t order from here!
Shen S.
Wish I could rate 0 stars! Pre-ordered the midnights album on Sept 5th have not received anything from them. Emailing this company is useless kept getting automated responses that my package was “delivered”. I tracked it back to their warehouse in Ontario! Filed a complaint with the BBB. Do NOT order from this company!
James L.
I had time to fight with them for 2 weeks, open a credit card dispute. Order the same record from Amazon. I literally had the record from Amazon, and had wrapped it for a birthday gift before this site even replied to me with a generic response. My CC company gave me the money back.
rebecca
if i could rate this store with 0 stars then i absolutely would. i preordered the four midnights vinyls before the album released and when i received them three of them were damaged. i sent an email with pictures of the damages requesting a refund or replacement and heard nothing back, so i sent a follow up email, which i received the response ‘due to a technical error you may or may not have received a response from us’ which i replied to saying that i still need assistance. i then received the dismissive ‘we are looking into this for you’ email. after another week of no response i sent a fresh email showing the back and forward email thread i had with them and images of the damaged vinyls asking once again for a refund otherwise i’d be opening a dispute with paypal. i again received the ‘we have had huge volumes of emails please let us know if you still need assistance’ which i clearly do and i don’t understand why they are incapable of looking back on my past email threads and seeing i’ve had no help since i initially emailed over a month ago. i still have not had this issue resolved and will probably have to escalate it to paypal, as i am sick of the same automated responses i keep receiving. i definitely advise avoiding this store at all costs.
