Taylor SwiftReviews of taylorswift.com

What an overall terrible experience ! Not wasting anymore of my time trying to explain how bad this store is. Find merch else where this is really not worth your time or money.

Horrible customer service! Bought a hoodie for my daughter at the eras concert. It’s not available online. Half of the back image came off after the first wash. Been waiting about a month and a half now for a shipping label to send it back for replacement. Now I’m scared to even send it back if we get the shipping label because I don’t think we will ever get the new one. That would only cause more tears!! So ridiculous!

Beware this website-they are taking advantage of this singers popularity. Place orders with expected ship dates that are off by MONTHS, no communication about updated ship dates-then months later cancels-MAKE SURE YOU CHECK YOUR BANK STATEMENTS TO CONFIRM THEY REFUND WHAT THEY CANCEL. Dishonest from the beginning-no doubt site would have shut down if it weren't for the popularity of this artist-SHE HAS NOTHING TO DO WITH THIS-This is one of the most deceptive shady businesses that I have ever dealt with.

They don't respond to emails, I have tried a couple of times with nothing. I still haven't received my item that was supposed to ship 2 weeks ago but ordered over a month ago. I would never recommend anyone buy from this store. NOT worth it. I did file a claim with BBB and plan to dispute the charge on my credit card if needed.

Standard emails have now stopped, with weak apologies. They are now stating that the product even though ordered on the 4th July will be with them on 28 August almost two months late. Trading standards have welcomed my emails and provided guidance on next steps. At no point was a delay of 2 months mentioned. Do not order unless expect a long long wait. Still not convinced that I will get my order.

One star is still too many. Where to begin, the lack of communication, or even options to contact a member of the team is horrific. They don’t reply to any emails so don’t even bother trying to get a refund and just accept you have lost your money. I will never ever recommend anyone to buy from this store, it’s best to order Taylor merch from Etsy from genuine sellers.

I’m actually so disappointed in how the Canadian store has conducted themselves on a recent $700 purchase I made. After multiple emails asking for assistance they have not responded. Absolutely wonderful being an international swiftie and trying to support Tay buy purchasing merch, but being fobbed off by the CA store + paying a fortune for merch cause you can’t get it in Australia. Don’t expect any customer service from these guys, they’re shocking.

Horrible horrible company. I have no idea why she would choose this company to sell her merch! I don't receive half of the things I order and when I do they arrive damaged. You contact customer service and they take weeks to respond and when they do they tell you that they're going to correct the issue and of course I never receive the replacement and all they do is refund you. These items cannot be repurchased there hand signatures and sweatshirts that are no longer on the site. This is a horrible way to treat a fan somebody who's buying these for collection purposes or somebody who has never owned a hand signature. And the resolution takes months! They just end up refunding you and you're left with nothing after trying to resolve something for months it's horrible I'm scared to order anything else. I'd love to go in there and order some more sweatshirts but I don't even know if I'll receive them or if they're going to come with stains and holes again. 113576013487 order and 280355422849 are two orders that I'm currently taking them to the Better Business bureau over because they lied and told me they were sending a replacement and never did. Then they just go and refund me when I bring it to their attention. This is not how you handle business you do not lie to customers it's not okay!