TaxBitReviews of taxbit.com

I tried to use their trial and they charged me when I pressed switch to plus account for free....After chatting with them for 3 days (getting 1 answer within more than 30 hours they still didn't refund me back my money as I wasn't willing to pay and just wanted to try the trial and see if balances appear accuretaly in their platform. On their answer they tried to convince me that I need their service cause IRS will come after me (while I am not a US citizen nor I have a company at US). Moving into the weekend without an answer for refund. Maybe IRS and some Lawyers needs to come after you and not after me ....

Quick customer support!

Although I wish there was more transparency regarding the escalation team's progress, I can't complain about the overall experience I've had with TaxBit so far. Unfortunately, they do not accept phone calls, which I feel would solve issues faster in most cases, but you can still text chat with their customer service agents on the website, and they're usually very helpful and will do their best to diagnose and solve your problems. The software is constantly being updated with new features and is pretty robust overall.

I was having so many issues dealing with other software when I heard about this company and the cool feature they have to help you offset gains and losses. The few that I spoke with at TaxBit we’re extremely helpful getting my stuff together and in answering all my question that I had, and there were a bunch of questions I had. They also were very helpful in getting my csv files formatted so that I could upload them. I would give 5 stars if only there was an easier way to upload csv files and if the api would work better and with more of the wallets and exchanges that are out there. I know it’s still very early in the crypto world so no one can expect that much since there are new tokens and exchanges popping up all the time. I just hope in near future we get closer and closer to what we need to make it everything work together much easier.

At first glance, I had taken a liking to the TaxBit platform. I had used trial versions of 4-5 other services, to compare the general feel and functionality... and TaxBit's UI was personally my favorite. It's sleek, colorful, and displays all the information I want to see in a clear and concise way. In addition to that... you can't beat the price... at almost half of what some other crypto tax services are charging for the same features. Love it. Now, unfortunately... to be transparent, I had some issues creating my account. This was a rare thing, which none of my other peers that use TaxBit have ever encountered, so I do not fault them for this in any amount. If time had been a factor in this situation, where a tax deadline was approaching, this technical error could have cost them a future customer, but fortunately they were able to fix it quickly and completely. Their customer service was impeccable. They offer a live chat feature, which I find will put many consumers at ease, having near-instant access to help without a phone call. Beyond that, they promptly replied to all of my emails within a couple of hours. At the end, their tech support even credited my account for the inconvenience. Couldn't ask for better handling of the situation. 10/10 Lastly, given this being my first time preparing crypto tax documents, I was having a little trouble converting/importing some of the CSV files that were given to me by the brokers/exchanges I had used. Once again, not only did TaxBit promptly reply to my support question... they offered for me to send them the file and they would prepare/import it for me! That is 5 star material all day. Saved me much time and headache. I would recommend TaxBit to everyone, at any experience level.

Ive been using TaxBit for awhile now and am very happy with their service. Being an older woman in my 70's has lead me to technical challenges that I could not resolve. TaxBit Support was there for me at every step of the way. I recommended them highly as a business professional myself. This is a customer caring company....

Still not able to connect Gate.Io and Kraken exchange!

super great customer service