tastytradeReviews of tastytrade.com

Anthony was very helpful and went the extra mile in getting me setup.

The attendant Marc was very direct and helpful in helping me. 5 stars for the service.

customer support was great

One of the better low cost brokers. I've had no problems in my 1 year of using it.

I'm a polite investor with 45 years of experience that never needs customer service. I tried to move over $1M into this so-called brokerage firm Tastytrade while overlooking their completely idiotic name. Are we going to seriously trust our hard earned funds to a brokerage with a name like Tasty? Really? It sounds like porn. But I digress....the problems started with their website that would simply not scroll when trying to fill in the application. How can we be confident in proper trade execution which is all automated, if their simple front end forms don't function? I was able to get through them by changing webpage sizing, but what a hassle! I filled them in completely and submitted them, receiving an automated email reply that I would receive an account approval shortly. A week went by and I received an email asking me to complete my application. Huh? I did that already. But I logged in and filled in blanks, that I had already completed previously, but whatever, and resubmitted. The next day I received an email saying that they rejected my application and didn't want me as a customer with no reason given. Huh? I'm a retired doctor with 5 other brokerage accounts and never need customer service. I've never had disputes or problems with any other brokerage. Tastytrade is a huge incompetent waste of time in my opinion. If you want a really great brokerage, go with Fidelity. Unlike every other brokerage I've dealt with, they offer some of the highest interest rates on your cash, automatically, and their trading platform functions flawlessly, with an intuitive interface. Tastytrade is a junk, broken website in my opinion that I can't trust.

I had an early assignment in my account that appeared different than other assignments in the past. I had what appeared to be a rather large maintenance call...large for me! I called customer service and spoke with Anthony. Anthony reassured me that what I was seeing could easily be fixed and we walked through the mechanics of what we could do to lessen the large blow to my account. So stoked to have people knowledgeable about the specific trades I am working with and have solutions when things go against your trade plan. Thank you for your help today Anthony, I hope your team recognizes you for this awesome customer service that you provided today!

So this broker has a app that is absolutely broken. stoplosses are not functional, stoploses disappear or are not interactable. they are slow to place at that. You cant place bracketed orders using the desktop app if you want charts. the order modes that do have bracketing take a lot of time to place and no charts When you have a sl out you cannot exit a trade without removing it, so if the stock tanks or your power or internet goes out you wont have a sl during this. they only have whole cent orders and price display, where does the rounding of this go? out of your wallet on every entry and exit. With them being favored to options this is a lot of shares on which you lose rounding. You cannot place most competitive entry or exit order so on each trade execution you have to pay the spread if you want to get a fill. this could add up to 0.9 of a cent per share per execution, that is 1.8 cents on every share traded which you will lose. No level two, no tape, just a buggy bid and ask volume that is averaged to whole cents so you have no clue what the price action is doing, they do have the data but it is a choice not to display it. the charting is so buggy its appalling, charts and indicators move off screen so you cant see them anymore, this leads to assured loses. Not to mention its just ugly, physically hurts the eyes and unfunctional, settings are constantly forgotten and failing or crossing over with other windows, indicators disappear, charts have a have loading time of 10 20 seconds if they load at all, or the charts load another tickers chart than the one you typed out and have displayed in your order control. Every time you open the app which is often as it requires reboots multiple time a day you have to make about 60 actions before your charts are readable, the sizing and scaling needs constant adjustments during trading as well increasing workload to a level that disallows you to focus on trading, you are just adjusting windows resizing and positioning the indicators and charts constantly. often this is bugged and non functional not allowing or really hard to move and/or resize. charts freeze al the time on any action, including the buying shares and you have a high risk the app freezes all together , and when you are using charts to trade you cant place brackets on entry trading on the desktop charts. i am just getting told, use another mode without charts to trade on. There are several other major and minor issues that directly effect trading ability and control.and your sanity. they have been having these issues for a long time and are aware of them, "they are working on it", yet let me and you trade on a incredibly broken app losing money. whilst they profit. you cannot trade consistently and the app fights you on almost every move if you want charting. i have a negative net pl due to these errors, i had really big loses due to the app that are way above risk management because of the limitation and failures of this broker. they are aware of this yet i wasnt compensated for any of the loses and lost profits that i have documented, let alone for those that i did not capture on screen recordings insult to injury they are asking me questions as if i was a employee working for them asking for detailed description and information on the issues that they "are working on" instead of just looking themselves. the apps development is working on these issues they say but they dont appear to have any trading knowledge nor do i feel that their team is very large compared to the tastylive tv stream. They rather outsource information gathering with their clients than testing things themselves, from communications it appears that the IT team is swamped. a lot of these issues are fairly easy fixes they just dont, instead they are asking me to simply change trading style and strategies as well as asking detailed programmer questions as if i was a unpaid employee. i spend far over 20 hours in a month doing this hoping they would fix things, yet i just keep getting the "it is in development but we dont have a end date on completion". after a little searching i found posts saying this very thing from users going years back. Who knows how many ppl have lost money due to simple bugs that a alpha game would be ashamed for. i for one lost 3% of my portfolio when prior trading results avg me 3%+ gains daily on trades. Just yesterday i was having outside of trading hour issues, the setting doesnt works and resets back to tif day. i lost about 5 trades that wouldve netted me around 15% scalping them. this al absolutely destroyed my confidence at that, not that i had any left trading on tastytrade for the duration i have been using them i spend a couple hundred hours using their app and i cannot tell you how it has effected my trader and personal mental state, i loved trading, now just thinking about trading makes me sick.

The Young Man Quinton. He was very helpful, polite and accurate. Give him a raise!