Tasca PartsReviews of tascaparts.com

Response from Tasca PartsMay 31, 2019

Hi, Jason - I do apologize for your trouble getting through to us. If you could provide us with your order # I can have our team look into your situation. Thank you.

Response from Tasca PartsMay 24, 2019

Good morning Marlon, I reviewed your order and it appears that you in fact did not supply the VIN as requested on the checkout page. I do apologize that your experience with us was not 100% positive, but it is stated in multiple places on our site (as well as noted in the terms of use) that the online catalog is a general use catalog and that the most reliable way to get the correct item for your vehicle is to supply the VIN with your order so that our team can hand check your choice. Our website also states that if you supply a VIN with your order and our team makes an error we are more than happy to cover the return shipping; but if you elect not to supply the VIN and your part does not fit than the return shipping cost will be your responsibility. Best Regards, Mike E-Commerce Operations

Response from Tasca PartsMay 20, 2019

Hello, Randy - We’re sorry that you feel frustrated with your experience with us. We strive to provide all our customers with exceptional customer service. Looking at your order, it appears as though we not only caught an order error on your end (you initially ordered a camera that did not fit your vehicle) but that we did ship it out in a timely manner. According to our system, we have responded promptly to every email from you that we’ve received, excluding the most recent email that you sent this past Friday. However, we do understand your frustration about calling us. We’ve had an extremely unprecedented number of orders and phone calls coming in to our team recently and are doing our best to manage them. Your refund will be issued as described clearly in our returns policy: https://www.tascaparts.com/return-faqs.

Response from Tasca PartsMay 17, 2019

Good afternoon Susan , I do apologize for your feeling of frustration concerning your recent purchase. As Matt very courteously and patiently explained to your daughter who called on your behalf, we have a very clearly stated returns policy on our website. All parts that are returned need to be so in their original packaging. We do our best to satisfy every customer and we hope, in return, that our customers hold up their end of our relationship by reading the store policies relevant to their orders. Our policies and terms of use are written in such a manner as to be clearly understood and followed by all. However, Matt did go out of his way to help take the sting out of your error as much as possible, including offering the correct part at a reduced rate and offered to pay for shipping as a courtesy. As an aside, in reviewing the order, a couple of things stand out - the most obvious is that the part was not ordered using our “Year, Make, Model” tool on our website but as a result of the part number (which happened to be incorrect) being entered into the search field (this indicates that you obtained the part number elsewhere). Our customer service team is quite dedicated to providing our customers with the assistance they need and Matt’s generous offer of free shipping still is available should you wish to accept it. Best Regards, Michael King E Commerce Operations

Response from Tasca PartsMay 17, 2019

Dear Daren, In reviewing your order details, you are 100% correct - this order went into a deep dark hole at our warehouse. I do apologize for the delay and associated aggravation. I’ve asked the shipping team to reassemble the order and send it out UPS with Saturday delivery, so that you will have your items for this weekend. For your reference, your tracking #1Z23848E4401528854. Again, our sincerest apologies. Best Regards, Mike King E-Commerce Operations

Response from Tasca PartsMay 15, 2019

Thank you for your awesome review, Jerry! Our team at Tasca Parts works hard to meet the expectations of every customer and it's always refreshing to hear back from satisfied customers. Cheers!