Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts Reviews | Read Customer Reviews of tascaparts.com

Tasca Parts reviews

609 approved reviews, newest moderated first

Justin P.
Aug 5, 2020
Update since my review on 7/28
Update since my review on 7/28. Received a response from Tasca the next day stating that they emailed their team, and it looks like my order is prepping to ship. Interesting that I received info about my order without giving any order number, email, or part number (via my review). Makes me believe that it was a bogus reply. Anyway, per Tasca's website my order is still "Processing". Ready to file a dispute with my bank as I know they'll try and pull some nonsense to keep from issuing a refund (though they probably haven't even received the part yet). Order #1510647 | Placed on 07/21/2020 | Status Processing Not happy at all. Tasca, get it together with communication. If all your parts are outsourced and take a month for even you to receive, just say so before taking people's money!
Response from Tasca PartsAug 5, 2020
Hi, Justin - We can actually look up orders by customer's names, among a variety of other means. Having Order #s is just the most accurate means of finding an order, as many customers share the same last name. That said, we definitely messed up your order some where in the final steps of shipping it out. When I last messaged you and stated that it was prepping for shipping, that was actually what I was informed by the shipping team. I literally have no idea what happened after that point. I just had someone on our Customer Support team look into your order and she should be contacting you with further info. Many apologies.
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Gerrod R.
Aug 5, 2020
Still Waiting
I ordered a part on 7/4/20. Order number 1498761. Two days later I got an email that the part required special ordering. I was fine with it until 2 weeks went by so I called, no answer. I figured eh it's the Rona. I'll cut them some slack but here we are a month later several phone calls and unanswered emails and I've got nothing. Come on guys, you think this is a 95' JCPennys catalog order? In the words of Sir Charles Barkley, "You're a real knucklehead, turrible"
Response from Tasca PartsAug 5, 2020
Good morning Gerrod, I hear your frustration loud and clear. We have indeed been battling the side effects of “the Rona” (love that phrase). And I do apologize for the difficulty getting through to our team; we are working with a reduced staff and the team is inundated with calls and emails. We are starting to see the other side of this, staff is returning, and we are adding new staff, so we hope to be back on track very soon. Your item did in fact get processed, but we messed up and it took a wrong turn inside our warehouse and went to the stock shelf instead of the packing lane. I’ve upgraded your shipping to overnight, so this will be on your door step with UPS tomorrow. You should be receiving an email with tracking information. I love the quote, and thought it appropriate to end with another of Sir Charles Barkley’s quotes, “If I screw up, I'm gonna say, 'You know what? I really screwed up.' That's all you can do. Some people gonna forgive you, some people not gonna forgive you. That's just the way it works.” Have a great day Gerrod, and again I apologize.. Mike Ecommerce Operations TascaParts.com
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Franz
Aug 3, 2020
Been two weeks and my order is still…
Been two weeks and my order is still processing....never answer when i call
Response from Tasca PartsAug 3, 2020
Hi, Franz - Thanks for contacting us. Apologies for the troubles getting through; as noted on our website and phone message, our team is a bit overwhelmed with calls right now and there are longer-than-usual wait times. Do you happen to have an Order # that our team can use to look up your order in our system? Thank you.
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Bryan F.
Aug 1, 2020
bad experience
ordered part 7/2 after nearly a month and one message that tracking number was created no part. Order #1497144. called tasca, after waiting on hold 30 minutes got through to a person who told me part was sent and i needed to take up matter with usps. I had to direct her to usps message and she found that they had never sent part out. canceled order. I ordered part from local ford dealer for $20. more and they had it from Detroit the next day. They should not be taking orders if they cannot fill them.. sorry i did not read reviews before ordering . i trusted the dealer d/t knowing the name from their old race car days...
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Chris G.
Jul 31, 2020
Worste company ever
Worste company ever. I order on July 13th order #1505116 and still no responce. Ive emailed 5 times now and nothing WTH. I do not believe it is a legit company, so I guess I will file a claim of fraudulent activity on my credit card.
Response from Tasca PartsAug 3, 2020
Hi, Chris - Thanks for contacting us with your concerns. We're closed on the weekends, so we're just seeing this feedback now. It does look like we notified you on July 15 that several parts from your order required special ordering. I've forwarded your Order to our Customer Support team to look into and someone will contact you with more information. Apologies for the delays. Thank you.
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Meneer F.
Jul 31, 2020
No shipment and no communication
So far the same problem like almost everyone here.. Placed order 1379145 on July 6th, so far order status still: process Sent 2 mails but so far no response at all. About to cancel my order.
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Joe
Jul 27, 2020
So far worst company I’ve dealt with…
So far worst company I’ve dealt with during the pandemic, one email from my order #1507492 and that has been it I havent heard anything since its been several weeks now and every call I’ve made gets declined or answering machine
Response from Tasca PartsJul 28, 2020
Hi, Joe - Thanks for contacting us with your concerns. According to our system, it looks like we notified you on July 20 that one or more items from your order required special ordering and it would take up to five business days for us to receive those parts. Your part has arrived and is currently prepping for shipment. Thank you for your patience.
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Tyler B.
Jul 27, 2020
Same experience as pretty much everyone…
Same experience as pretty much everyone else here. Placed an order #1495041 almost 4 weeks ago and haven't heard anything but radio silence. Multiple attempts to get in touch with them and no luck. Save your time and money and order from anywhere else. Now I have to deal with declaring this as fraud and dealing with my credit card company to get my money back.
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