Target OpticalReviews of targetoptical.com

Purchased through the website and received my glasses and no issue with the product. My issue has been with Target optical customer service and the website. I needed a receipt and the website keeps saying under maintenance for the last two weeks and to contact customer service for support. I contacted customer service 6 days ago and they said a ticket was created and still no receipt? How hard is it to generate a receipt and the chat service is useless if you live on the West coast as they operate on EST only and not even at weekends? Seems a shame that they can do the basics that other companies do so well. Please take notice Target!

My son went into the military and was unable to renew his prescription. I asked if i could order one box to send to him as a back up and was told no because it had been over a year. Really, is this how “we thank you for your service” in the military ranks. This is at the Vauxhall Target.

Ease of ordering and prompt shipping

My daughter had an eye exam in late November 2023, then she received her glasses 2 weeks later. She wore the prescription about a week and clearly it was not correct so I took them back. I returned them on December 8th 2023 and Target reexamined her eyes. I waited for Target to call us back and never got a call back after 2 weeks. We called Target back, I was told there was a miscommunication between employees and the new script was never processed. Target apologized and told me they would have to manually put in the new prescription and for me to wait another 2 weeks. It has been since December 8th 2023, it is now January 16th 2024. Target has given several excuse and still NO eye glasses. Please do not go to Target Opitical in Lee’s Summit, MO.

Ordered contacts on Jan 3. Right eye backordered, so for some reason they send me the left eye instead of just using critical thinking skills and sending them all at once. Now my right eye was shipped separately and is lost by UPS. Target claims it's not their problem and that I need to deal with UPS. **update** Order was delivered the day after the review.

I never received my order but Target Optical is marking it as delivered. I feel scammed. My order was over $300 with insurance. My order is unable to be tracked on UPS's website with the "tracking number" provided by Target Optical. I'm unable to download an invoice or track my order on Target Optical's website and when I attempt to view delivery details on the website, there is nothing. I attempted calling and chatting with Customer Service but was hung up on and kicked off chat because it was "outside of business hours". It was not. Now I will have to file a complaint with my insurance and a dispute with my credit cards. Super disappointing. Don't waste your time.

The lens is not securely in the frame, it literally moves, and the lens is sticking outside of the frame. I returned to the store in Atascocita, Texas two weeks ago and this pair of glasses is not quite a month old. An employee did a very quick repair, but the problem still exists. Also, I was told that they did not accept my eye insurance and after checking I found a drop box on their website that stated that they did accept it. I am very disappointed and out of $199.00.

Target optical is great in store and the online experience is really nice and convenient. Easy to use and glasses come directly to your home. You can use your vision benefits and best of all do it from home anytime. Love it!!