Target OpticalReviews of targetoptical.com

Order canceled without notice due to valid prescription error; insurance benefits wrongfully held. I am a first-time customer writing to report an incredibly disappointing and frustrating experience with Target Optical Ecomm.Timeline of Events:May 21, 2026: Placed an online order for contact lenses for my son using our EyeMed vision benefits.June 8, 2026: Checked on the status after my son confirmed nothing arrived. I had already received an Explanation of Benefits (EOB) from EyeMed showing the claim went through.June 8 – June 12, 2026: Corresponded with Target Optical customer service. They revealed Target had canceled the order internally without ever notifying me.The Error: They claimed the cancellation was due to an expired prescription. This is completely false. The prescription is valid until April 2027. Resolution Denied: I emailed a copy of the valid prescription used when the order was placed and requested the order be processed immediately and requested Target Optical provide expedited shipping, as my son is now completely out of lenses. Target Optical refused to process the order. Insurance Issue: 6/12 They stated they would now release my insurance benefits. If Target canceled the order weeks ago, those benefits should have been released instantly so I could shop elsewhere. Because of Target Optical’s system error and poor communication, it is now mid-June and my son is left completely without contacts while I am forced to start over with a new merchant. This was my first experience with Target OpticaL and I would not recommend to anyone.

I had an extremely disappointing experience with Target Optical. I ordered progressive glasses with a promised delivery date, and despite the order showing as “shipped,” the store repeatedly told me they didn’t have it. I visited the location multiple times, only to be told each time that they couldn’t find my order, couldn’t track it, and couldn’t provide any real update. To make things worse, I even received an email saying my order was ready for pickup — but when I went to the store, the manager still had no idea where it was. I was told to call other stores myself to track down the shipment, which is completely unacceptable. There was no communication, no accountability, and no effort to resolve the issue. After this level of inconvenience and frustration, I will never use Target Optical again.

Dr. Sheppard was outstanding. She took a genuine interest in understanding my eye condition and carefully explained her findings in a way that was clear, thorough, and easy to understand. Rather than rushing through the appointment, she took the time to answer my questions and help me understand what was happening with my eyes. What impressed me most was her broader perspective on eye health. She provided practical advice on caring for my eyes that went beyond the narrow focus you often encounter in medical appointments. It was refreshing to speak with a physician who was knowledgeable, curious, and willing to connect the dots rather than simply addressing symptoms in isolation. I left the appointment feeling informed, heard, and confident in the care I received. I highly recommend Dr. Sheppard to anyone looking for a thoughtful and attentive eye specialist.

They messed up my order and won’t ship me replacements

HORRIBLE CUSTOMER SERVICE. Rebecca is horrible and will waste your time. She had me wait over 2.5 hrs, just to tell me I needed a new prescription! I saw their eye doctor, which took another 2 hours. Target Optical online and via phone are both useless. I would not recommend.

I've been through multiple levels of failure at Target Optical in King of Prussia which have become impossible to overlook. I could revisit the repeated problems with my eyeglass orders, but this latest issue with contact lenses was the final straw. My insurance covers unlimited contact lens fittings. I had my eye exam and ordered glasses in December 2025. On January 30th 2026, after my insurance reset, I returned for contact lenses so I could handle both (glasses and contacts) close together. Even though I had just had an exam one month earlier, I was told I needed a separate exam specifically for contacts. Fine — I paid the co-pay for it and got it done. After that appointment, I was given two trial sets of contacts to test. Because of scheduling constraints, I wasn’t able to complete the trial period until April. When I finally did, neither option worked. So, only three months after that contact lens exam, I scheduled my next fitting appointment. On the day of the appointment, they called to tell me that too much time had passed and I would now need yet another full exam — this time 100% out of pocket (100% out of pocket because I already had an annual exam on Jan 30th). That is absurd. If my insurance covers unlimited fittings, which it does, then being told I suddenly need to pay again after just three months is either a failure in policy transparency, a failure in staff training, or both. Either way, I am the one left paying for their confusion (maybe "confusion" is a harsh term. Instead, maybe I should say "scam for more money"?). This location has consistently turned what should be a routine vision-care experience into a frustrating, expensive, and time consuming mess. At this point, I have no confidence in their competence, their communication, or their ability to handle even straightforward orders correctly. Target Optical in King of Prussia has lost my business. They've lost my children's business. Being a Target Optical location doesn't imply a high bar to begin with, and somehow this location still managed to fall below it.

I do not see my orders; all my glasses have been incorrect, and they all have different Rx, but I only have one eyeglasses Rx. When I call, no one knows what is going on, or they cannot find my order using the order number right on the box I received. Literally, I have had three pairs of Rx eyeglasses, and not one of them is the same or correct. Good grief!!

Target Optical advertises on their website that "Member with EyeMed Freedom pass eligible for $0 out-of-pocket on frames, redeemable in-store or by contacting customer service." However they will not honor this because all of the Freedom pass that EyeMed issues says to present the coupon to a store associate. I chatted with a customer service person to ask before placing my order if I could use the coupon and she said yes and put a case in for it to be applied. Well, the case was reviewed, and they refused to honor the coupon saying that the only way I can use it is to go into the store. For some of us, we can't get to the store during the limited hours that the optical department operates. Update: Target Optical responded asking me to email. I attempted to do so with the email address provided, but the email bounced back with “550 5.4.1 Recipient address rejected: Access denied,” so the escalation address they provided does not appear to accept external emails.