Target OpticalReviews of targetoptical.com

HERE IS THE MOST RECENT RESPONSE THAT I RECEIVED FROM A LAWYER AT TARGET OPTICAL. I WILL CUT AND PASTE IT HERE SO HOPEFULLY YOU'LL SEE WHAT A HARD TIME I AM HAVING. To: Grissom Grant cc: Terrell Ally MR. GRANT, I AM WONDERING WHY IT TOOK YOU 6 MONTHS TO RESPOND TO MY COMPLAINT AGAINST TARGET OPTICAL.  EVERY WORD I HAVE PRINTED IS THE HONEST TRUTH ABOUT MY EXPERIENCES. THERE WAS A FULL MONTH THAT WENT BY WHEN I WAS WAITING FOR MY GLASSES.  I HAD DROPPED OFF THE PRESCRIPTION, PICKED OUT FRAMES, DISCRIMINATED AGAINST FOR MY DISABILITY AND TOLD THAT MY INSURANCE IS NOT ACCEPTED BY TARGET OPTICAL.  I WAS TOLD TO TAKE MY ELECTRIC CART AND PUT IT OUTSIDE - YOU'VE GOT TO BE KIDDING ME.  WHO DOES THAT?  I WAS TOLD THAT I WOULD NOT BE ABLE TO AFFORD THE FRAMES I WANTED AND THAT ALL I COULD GET WAS THE $59 FRAME.  I DID PAY, YOU NEVER PAID ME BACK SO THERE'S ANOTHER FALSEHOOD.  I'M SURE THAT NICOLE IN THE STORE THINKS SHE GOT AN ACADEMY AWARD FOR HER BEHAVIOR AND LIES.  THIS IS AN EXAMPLE OF ELDER ABUSE. THEN I WAITED THE 2-4 WEEKS THAT SHE SAID IT WOULD TAKE UNTIL THE GLASSES CAME IN.  BY THEN MY HUSBAND WAS IN ICU AT THE HOSPITAL FOR A STROKE AND HEART ATTACK.  I CALLED THE STORE TO FIND OUT IF I COULD COME BY THE NEXT DAY.  I WAS TOLD THAT SINCE I NEVER CALLED(NOT TRUE) AND HAD GIVEN THEM AN INCORRECT PHONE NUMBER (ALSO NOT TRUE), THEY SENT THEM BACK (YES, THAT WAS TRUE). THEN NICOLE'S ASSISTANT CAME OUT FROM THE BACK ROOM AND SAID SHE HAD FOUND THEM.  SHE BROUGHT OUT A BOX AND PULL OUT A PUKE GREEN COLOR OF FRAMES AND LENSES THAT WOULD BE WAY TOO BIG FOR MY PRESCRIPTION.  DO YOU KNOW HOW I KNEW THAT, NICOLE TOLD ME THAT.  SHE SAID THE PRESCRIPTION WOULD NEVER WORK WITH MY LENSES.  BOTH LADIES GANGED UP ON ME AND SAID THAT THESE WERE MINE AND THAT IT WAS MY FAULT THAT THEY COULD NOT CALL ME.  I ASKED TO SEE THE PAPERWORK.  HMMM, NOT MY NAME, NOT MY PHONE NUMBER, NOTHING AT ALL BELONGED TO ME.  SO YES, I WALKED OUT OF THE STORE.   THERE WOULD BE NO WAY THAT I WOULD CONTINUE WITH THAT LOCATION OF TARGET OPTICAL. YOU SEEM TO BE ALMOST AS THREATENING AS THEY WERE.  WHY CAN'T I CONTINUE MY PERSONAL CIVIL CASE?  I DON'T HAVE ANY GLASSES AT ALL.  I DON'T KNOW WHERE YOU GET YOUR INFORMATION.  IF I HAD THEM, I WOULD BE WEARING THEM, BUT THEY WOULD HAVE TO BE MINE AND NOT SOMEBODY'S LEFTOVERS.  WHAT A DANGEROUS GAME YOU ARE PLAYING.  I JUST FILED A LEGAL COMPLAINT WITH THE ATTORNEY GENERAL OF THE STATE OF COLORADO. I HAVE SENT DOZENS OF EMAILS REGARDING THIS MATTER.  BY NOW, AFTER I WENT TO MY EYE SURGEON LAST WEEK, MY EYESIGHT HAS DETERIORATED SO BAD THAT I NEED TO HAVE ANOTHER SURGERY, AT LEAST ONE.  MY INSURANCE COMPANY DID PAY FOR LENSES.  I PAID FOR THE $59 FRAMES THAT ENDED UP BEING $220.  THIS DOESN'T SEEM OUT OF LINE BUT THE DAMAGE HAS BEEN DONE.  NONE OF THIS MONEY HAS BEEN RETURNED.  IN ADDITION, YOU HAVE NO RIGHT, LAWYER OR NOT, SO GET INFORMATION FROM A DOCTOR, A PROVIDER AND CERTAINLY NOT FROM MY INSURANCE COMPANY.   I BEGAN WITH A REQUEST FOR A LOWER AMOUNT OF RESTITUTION BUT AFTER THE WAY TARGET OPTICAL AND ESSILOR HAVE TREATED ME, I WARNED THAT THE SETTLEMENT AMOUNT WOULD GO UP.  SO HERE WE ARE AT A STALEMATE.   I STICK BY MY STATEMENTS, I WILL NEVER STEP FOOT INTO ANY TARGET OPTICAL, I WILL CONTINUE MY DEMAND FOR PAYMENT AND IT WILL INCREASE IF THIS IS NOT RESOLVED TO MY SATISFACTION. I AM INSULTED BY YOUR STATEMENTS.  I AM ELDERLY, CLEARLY DISABLED AND DESPERATELY IN NEED OF THE EXCELLENT GLASSES THAT I DESERVE.  CURRENTLY, I CANNOT EVEN DRIVE. TRUDI SHAW 1953 S. IVORY CT. AURORA, CO 80013 303-483-8466 TODAY MY DEMAND FOR PAYMENT REMAINS AT $25,000 MR. GRISSOM, FYI - I SPOKE WITH MY INSURANCE COMPANY TODAY ABOUT THE SITUATION WITH MY LACK OF EYEGLASSES. YOU'RE AN ATTORNEY, YOU SHOULD KNOW THAT YOU CANNOT TALK TO CERTAIN COMPANIES WITHOUT MY PERMISSION AND THAT APPLIES TO MY HEALTH, VISION, HEARING, ETC. SO I KNOW FOR SURE NOW THAT YOU LAST CORRESPONDENCE IS 100% LIES. I AM PREPARED TO GO TO COURT ON THIS BUT I'M SURE YOU WON'T COMING OUT ON THE WINNING SIDE SINCE YOU AND YOUR COMPANY HAVE DENIED ME EYEGLASSES TWICE, TAKEN MONEY FROM ME FOR THE FRAMES THAT I WAS CHARGED 4X THE AMOUNT QUOTED.

We purchased glasses from Target Optical at the Steel Creek location just over a year ago and paid several hundreds of dollars, including for anti-glare coating on the lenses. The lenses have now become cloudy and blurry even when cleaned carefully with only water and a soft microfiber cloth. When we brought the glasses back to the store, we were told that the anti-glare coating was coming off. The explanation given was that this just happens. We were never told at the time of purchase that the anti-glare coating could fail this way. Had we been clearly warned, we would not have paid extra for the coating. The most disappointing part was the response from the Target Optical representative. Instead of showing concern or trying to help, the attitude felt dismissive, basically like “oh well, sometimes that happens.” For glasses that cost hundreds of dollars, that is unacceptable customer service. I would caution others before purchasing glasses here. Make sure you fully understand how fragile the coating may be, what can cause it to fail, and whether Target Optical will stand behind the product if the lenses become cloudy or blurry after the coating starts coming off. I am NEVER going back. Very Disappointed!!!

My nose pads were small and the sharp plastic rubbed. Nicole at the Surprise Target Optical changed them to larger soft pads, at no cost. They are GREAT now!

Target and ALMOST all other optical companies are the worst at customer service. I ordered my RX glasses on 4/23/2026 with an expected delivery not shipping but delivery day of 5/1/2026. I called on 5/1 to find out what the status of the glasses are and was told they're still in the lab. I asked them to find out more info and was told that's not their job!!! I asked for a manager who then proceeded to tell me that they do in fact have a UPS tracking number but have not yet been picked up. I asked when they might be expected to be picked up and she stated within 48 hours. I had paid for overnight delivery which I promptly asked for a refund on since the glasses are missing their deadline delivery date. Target optical issued the date not once but twice. Once during checkout for an additional overnight payment and again in the email confirmation. Why issue the date if you're not going to stick to it??? When I called on 5/1 it was at 8:46am, which means that the order would not arrive until Monday or Tuesday of the following week. This is not overnight when you create a label and UPS takes their sweet time picking up. I asked for a refund on the delivery and the manager hung up on me. I despise corporate America that has become so money grubbing and lacks the decorum to conduct proper business or have any ethical or moral obligations to their customers. Only to the beloved shareholders. I will move to purchase from small companies privately owned by everyday Americans from now on. There's no integrity in Corporate America.

The Target Wellington Optical store is horrible!! The only person who was nice and professional on the phone was Maurizio although he sounded rushed a lot like he was the only person working in the store. I had to call and reschedule my husband's eye appointment and another guy answered, sounded middle aged (probably the optometrist!), and he was not professional or nice and abruptly said What do you need? Anyway, I rescheduled the appointment for 10:45 the following Wednesday. My husband was sitting in his car in the parking lot 5 minutes before his appointment the following Wednesday and they call him to tell him the optometrist won't be able to see him as he had an emergency. Well it was my husband's only day off in about a week so he rescheduled for 12:45 p.m. later that day. Well he goes back at 12:35 p.m. 10 minutes early and some very rude woman who works there says Oh what are you here now for? The optometrist won't be able to see you until 1:30 p.m. Unbelievable! He walked out and we are returning to Boynton Beach Congress store which we used a couple years ago and were much more professional and courteous.

Doctor tries to upsell you cataract surgery now for 10 to 15 years from now if you get it. And sales representatives upsell their glasses way too high.

Horrible experience that’s not even exaggerating. Don’t place an order online to be delivered to a store and expect the store to assist you when you’ve paid and there is no communication. Tracking numbers do not work.

I was two minutes passed the five minute grace period and was told I couldn’t be seen. The crazy part is it was empty I was the only customer there. The salesman took pleasure in turning me away. This is what happens when you go to a below eye center.