Target OpticalReviews of targetoptical.com

Website does not reflect an invoice with the insurance, discounts, etc. applied. So I can't even tell what benefits were used. Had to call customer service 4 times to eventually get my order. Price was great but took over a month to get the correct order and I don't believe my insurance was ever applied, but the insurance "thinks" it was. This is going to be a nightmare to get straightened out!

When calling into the New Britain location I spoke with reception and asked if they could possibly help find record of a prescription I had at the Enfield location since they have closed down. She told me no and that they are all independent doctors and she could not help me. I asked if she had any suggestion as this is an issue for me to retrieve my script since loosing my glasses I need it to order online. She said that she wasn't sure why I was calling her location since I was not a patient with them, I then tried explaining why I would think to call there. I would assume that even though they are independent I would think that being associated with Target there may be a system they use that is universal from one target optical to another. She then said she understood my thinking and I didn't need to explain..??? this is after she just told me she didn't know why I was calling her location? Again explaining why I was explaining...she starts laughing at me and I said how unprofessional and rude she was acting towards me, she put the phone down and walked away after several seconds she came back on were it was repeated how she couldn't help me. Which was fine, however because of her unprofessional demeaner I asked for her name where she refused to give and I'm guessing its because she will lie about the interaction all because she knew very well how rude she was and then hung up on me.

This review is specifically for Target Optical Online. The return process was incredibly frustrating. I only purchased frames, and unfortunately, they arrived bent. I promptly sent them back, but the return shipping label they provided was for the cheapest and slowest shipping option, which resulted in an unnecessarily long wait for the item to be received. Once the item was finally received, Target Optical failed to reset my insurance benefits. I had to reach out to Target Optical directly to confirm my return and was then advised to contact my insurance provider to initiate the benefits reset. My insurance provider contacted Target Optical, and they informed me that I needed to return to Target Optical to escalate the matter and have the benefits reset. I repeated the process, but I was informed that it would take an additional 15 days for the resolution. This was the most frustrating and time-consuming return experience I have ever encountered. As a result, I will definitely be switching to a different eyewear company in the future.

I would give zero stars if it were possible. Ordered contact lenses, uploaded the prescription. They did not verify the prescription or dispense the prescription as prescribed by the doctor. I used my insurance benefits which created a whole other fiasco with EyeMed trying to reorder the correct contacts. Finally gave up and paid out of pocket so I don't have to wait for Target Optical to receive the return and Eye Med to reinstate my benefits. Never again! We all like to save money but you get what you pay for. I will order from my doctor's office from now on.

One of the lenses in the glasses I purchased six months ago cracked on its own. Went back to get it replaced and they told me no guarantee because I did not pay an extra $45 for one when I got the glasses. If I had this problem at Costco they would have replaced it for free. Obviously I will not be returning to Target to purchase glasses. Rather, I'm prepared to go across the parking lot to get all new glasses at Costco.

Target Optical broke my existing frames when they were putting in the new lenses. The manager refused to send in-stock frames from another store with next day UPS service so that I would have functioning eyewear for my work on Monday. After repeated calls to the store for the next week, I was met with vague responses and no manager availability. As a result, I have been forced to duct tape my broken frames just to get through my workday, which has led to daily discomfort and headaches. I am not asking for anything beyond what is fair. I am simply requesting that Target Optical replace the frames your team broke while servicing my glasses. The inconvenience, stress, and physical discomfort I’ve experienced have been entirely avoidable had a more customer-focused solution been accepted from the start. I scheduled a customer service call which they ignored. I hope Target Optical will take responsibility for this and provide a timely resolution. Update: After I went back into Target, I was finally able to talk to someone who actually helped me. I thought they were going to just order frames to replace my existing frames, but ended up giving me a full pair of glasses with frames and lenses.

Had a very bad customer service for picking up my glasses. Very rude staff. I kept calling since my ordered stated delivered and the store kept getting an attitude about me calling saying that they will call me when they are there. Week later after calling persistently they told me that they had my order all along that they didn’t know whose order it was the whole time. I went same day to pick up my item and the lady was very rude about how I kept calling for them. I was very upset she opened my Ray Ban Meta glasses herself and then asked me to try them on to see if they work. I wanted to do my own unboxing.

The initial in store purchase was easy and customer service was good, but the after sale was terrible. My glasses were supposed to take 2 weeks, but after 2 weeks they still didn't come in. Then when I talked to Customer Service in the store all I got was an "I don't know, but hopefully they will come in soon." Couldn't give me any other information or timeline or offer to double check. The excuse was they didn't meet the quality when they came in so sent them back...which isn't very comforting. It's not as if these were an inexpensive pair of glasses, paying over 400.00, so Target has seen my last business... I know they don't care, but wanted others to buyer beware...