Target OpticalReviews of targetoptical.com

I still have not received my order after two separate chat sessions and two more phone calls to follow up with customer service. All four times I contacted Target about the order they assured me a replacement was being expedited. Still nothing. The website somehow autocorrected my shipping address to an address that does not even exist. Now my order is lost in the mail.

The eye exam was fine and staff is friendly, I ordered my glasses online and got an email saying they were ready then I go in and find out that the lab sends that email so my glasses weren’t there yet, which is really frustrating that I drove to the store to get my glasses that said they were ready and they’re not there. Then I get delivery notification and they have been delivered to the store but are still not going to be ready to pick up for several days. The turnaround time is absolutely ridiculous, I have never had this problem with any other optometrist office. Almost two weeks to get glasses is way too long to be waiting when the prescription has changed. I will not be ordering glasses from here again.

I have been going to the Target Optical now for a few years in Katy, TX and I have been very pleased with the service I have gotten. All the reps are very nice and professional. My only complaint would be the size of the store and how crowed it can get in there at time.

I had eye exam for contacts. My prescription was for Up & UP Target brand contacts only. I have ordered my contacts twice and both times they were out of stock and not in stock for 2 weeks! My prescription was only 2 months old. I contacted my Target optical location to get another prescription for a different brand of contacts (name brand). I was informed I had to come back in for another eye exam. This is ridicules paying for another eye exam! I will never go back to Target optical!

Horrible glitches. Have been trying last two days now unable to upload prescription or submit email.To make matters worse they responded with an email that got rejected!

Stacked & Glued together lenses ,, I have been a customer of Target optical for several years Recently I have noticed a sharp decline in the quality of the lab work with them I had a pair of glasses done a few years ago that the lenses began to seemingly fog on the inside , Kinda like a moisture buildup I removed the lenses from the frames and found that the lenses were stacked and glued together When I took them back they said it’s our policy we don’t ( Stack ) lenses on top of each other in Frames .. I was like well here they are see for yourself The manager said I have never seen this before , but they cleaned the lenses put them back in the frames and gave them back to me , In 2023 When I did my annual eye exam I foolishly had a second pair done With the same target optical location assuring me I wouldn’t see this issue again I began to see the Fogging again and also peeling ( UV Coating Failure ) just a week ago so bad I couldn’t even use the glasses any more and had to resort to my emergency back up pair , I took the glasses to the store this past Saturday , they cleaned the lenses and changed the nose pieces When I asked what the fogging and peeling was the young lady told me she Didn’t know she had never seen it before … I was whoa wait like really ? I went home and When I removed the lenses from the frame sure enough I had 4 lenses in my Hand that were glued together , 2 each side … I contacted the store to question what I had found and was the told by the Manager again it’s our policy we don’t ( Stack ) or glue “ lenses together then she requested my phone # and pulled up the 2023 order , she then went on to openly suggest that I didn’t even get the glasses there …. Really ? is that the path your Gonna take this .. And lie and suggest such a thing right to my Face … when the glasses matched the 2023 order perfectly I then suggested that maybe I should contact her Corp office on the matter She advised that’s fine go ahead Thank you and she Hung up I was like seriously ? Wow ! I attempted to call target optical Corp # but that went nowhere Very frustrating .. Never again will I use target optical never . Such Unprofessionalism to openly suggest I didn’t even get my glasses there when they match the order perfectly and I been a return customer for years Never again . Sorry target optical but I think it’s Definitely time to take my business elsewhere . Don’t Use these people you will be sorry .

Zero stars if possible. Last year staff made fun of my rare eye condition in front of my daughter in sitting area. This year my other daughter arrived at appointment time and was told they would have to work her into schedule. The appointment was rushed. Dr Malak misdiagnosed her prescription saying astigmatism in both eyes. Once glasses were in, she couldn’t see. Got the runaround of “ nothing available “, and she just needed to adjust. Paid out of pocket to a trusted doctor no longer in network. No astigmatism. Do not give this optical department any of your time or money. Terrible UPDATE: They did refund our payment due to our experience so I appreciate that.

My order says it's been delivered on the website, but i have not received my contacts. I have called the customer service line and no luck. I checked tracking info provided and it states its on route and should be receiving them by August 7. That's 6 days late.... so frustrating.