Target OpticalReviews of targetoptical.com

I really love the customer service and support plus the policies around customer satisfaction. What I am struggling with is the change in lens options or distributor of them. I had the worst plastic lens and upgraded to one of the most expensive. I picked the new paid up today and my vision is worse everything is blurry and worse then my four year old prescription. I am unsure why my prescription is so off and harder then ever to get one that fits all my needs. I am not sure why there is such a barrier to getting a good pair of glasses and seeing well.

Submitted prescription in written, and photo format for Contacts. Tried to add DR in database since mine wasn't listed. Can't do that. Ok...Well then let me add him. Sure did take my money though. And then cancelled my order a week later due to Dr. didn't match expected values. And offered no notice, or explanation as to reason for cancellation. I had to wonder one day where my contacts were, and then look it up myself to find out they had cancelled. I go get prescription, I give you copy of my prescription, and money. You send me contacts. It's not MY job to do the rest of it. This WILL be my last time ordering contacts thru TargetOptical.com. Abysmal experience.

Went in on Thursday, glasses came in on Monday…3 days later! Teresa told me I look like Robert Downey Jr with my new frames! I’ve been walking on clouds ever since!!!

TARGET DOES NOT ADJUST AND FIT THE GLASSES FOR YOU. You have to go to another optical store and pay to have them fitted by a completely different optomitrist. Target lets you pay $800 for frames and lenses then lets you walk out with crooked glasses on your face. How do they get away with it? Don't people flip out when they are informed of this? UPDATE FROM REVIEWER: I Think the idiotic reply from TARGET is perfect. Obviously no human being was involved in reading my complaint. Are there any humans working in TARGET management or is TARGET run totally by nonsense AI???

After talking to customer service and sending over 10 emails, still no receipt provided to make an insurance claim after 3 months. Website does not work to download receipts, pretty disappointing for a company like Target.

In late March I placed an order for 4 boxes of contacts and was accidentally sent my older prescription that I purchased the month prior, before my most recent vision test. They received my return on April 7 (not sure what mule-based shipping they utilize for pre-paid returns) and it’s now April 26 and I still haven’t been refunded nearly $330 that they owe me. I’ve called twice about this and been told it takes up to 15 business days - 3 full weeks - to get a refund, which sounds reasonable if you’ve a) just had a lobotomy or b) have never used a credit card or the internet before and have no idea how either one works. There’s literally no reason why a refund should take longer than a day to process, and there’s also no reason I should be acting as a bank that’s effectively loaning Target $330 for a month. Also FYI: you can’t go to a Target store if you have an issue with your order and you want to speak face-to-face with a person, because that would be sensible and nothing about this place is. They shouldn’t even be allowed to use the name Target for their Optical Online business since it’s a completely separate entity - something you’d never know by going to the website.

1st. Website kept glitching to finalize the order. 2nd. Order took too long to receive with NO communication throughout the process. Until I called Customer Service, 2 weeks in, coincidentally, the day I called is when the contacts shipped out. No tracking # was offered until I asked for it. Very poor experience, especially for a first time user.

0 stars if I could. Target Optical (online and in person) is the WORST optometrist establishment I have ever been to. Online is a mess internally. They cannot get their sh*t together. It's been almost over a month since I've been waiting for my refund. In person (at a specific branch I won't call out) is even worse. They help you when they try to make a sale, but when you try to return an item, after they said you have 90 days to return an item, they gaslight and blame everything on the customer and/or other circumstances. They basically leave the customer helpless and stuck in a lose lose situation which I've never experienced before.