Lynn H.
My experience with Tapstitch has been…Two Orders Later: Inconsistent Sizing, Poor Print Quality, and a Lot of Disappointment
My experience with Tapstitch has been mixed, but unfortunately, after two separate orders, I would say I’m more disappointed and frustrated than satisfied. My first order was honestly horrible. The quality of the T-shirt itself was okay, but it was definitely not what I expected based on how Tapstitch presents its products. My biggest issue, however, was the sizing. I ordered one of the largest sizes available, and it genuinely felt more like something made for a 14-year-old girl than an adult man. The sizing was so far off from what I expected that the shirt was basically unusable for its intended purpose. I do want to give credit where it is deserved. Lusanda from customer service was great. She was responsive, professional, patient, and genuinely seemed to be trying her best to help me with the issues I experienced. She has easily been the most positive part of my experience with Tapstitch so far. Because of that experience with customer service, I decided to give Tapstitch another opportunity and placed a second order. Unfortunately, that order was also only partially successful. The actual fabric and overall quality of some of the T-shirts were decent and closer to what I was expecting. However, the sizing continues to be a major problem. I specifically went up to a 2XL because of what happened with my first order, yet one of the shirts still felt closer to a Small than a 2XL. For a company that markets apparel, particularly oversized and streetwear-style clothing, I don't understand how the sizing can be this inconsistent. A customer ordering a 2XL should not have to wonder whether the shirt is actually going to fit like a 2XL, a Medium, or even a Small. The print quality was another disappointment. The lettering on the T-shirts already looks faded while the shirts are brand new. Instead of looking like a clean, durable, professionally finished print, it looks like something that may begin deteriorating after the first few washes. Obviously, I cannot say what will happen until they are actually washed, but when a brand-new garment already makes you question whether the print will survive washing, that isn't very reassuring. Another thing I genuinely don't understand is the advertising I have seen for Tapstitch, including videos and ads on YouTube showing people ordering products and appearing extremely satisfied with what they receive. After seeing those advertisements and then comparing them with the products I personally received across two separate orders, there is a major disconnect for me. I obviously cannot say whether those positive reactions are paid, sponsored, or completely independent, because I don't know. But from my perspective as an actual customer, the advertisements certainly come across very differently from the experience I have had. Based on the products I received, I personally find it extremely difficult to understand how someone receiving the same sizing and print quality would be completely satisfied. Maybe other customers have received better products, and I can only speak about what was delivered to me, but my experience simply has not matched what I have seen advertised. At this point, there is also one decision I have already made. If I eventually launch my own clothing brand, I will most definitely not be using Tapstitch as the manufacturer or fulfillment partner. That decision is set in stone. When you're building your own brand, your customers associate the quality of the garment, printing, sizing, and overall product with your brand—not with the company that manufactured it. Based on what I have received so far, I personally would not feel comfortable putting my own brand name on these products and sending them to paying customers. That is probably the most disappointing part because I originally tried Tapstitch partly to see whether they could potentially be a company I would work with for future clothing projects. After two orders, I no longer have that confidence. Customer service has been good about answering my questions and concerns, and again, Lusanda deserves recognition for trying to help. However, good communication can only go so far. So far, I haven't really been offered much of a solution or anything additional to compensate for the inconvenience of experiencing problems across multiple orders. At some point, customers don't just want their concerns acknowledged—they want the underlying problem resolved. I am going to wait and see how Tapstitch responds to this review and whether they offer any meaningful solution regarding the products I received. overall, i would be skeptical to trust them with anything moving forward. so far i placed 2 orders and both have been disappointing.
Response from TapstitchSep 20, 2026
Hi Lynn, Thank you for taking the time to explain your experience in such detail. We’re sincerely sorry that after giving Tapstitch two opportunities, you’ve been left feeling more disappointed than confident in us. We also want to recognize your kind words about Lusanda. We’re glad she treated your concerns with the patience, professionalism, and care they deserved, and we’ll make sure that recognition is shared with her. At the same time, we completely understand your larger point: good customer service cannot make up for products that have not met your expectations, and acknowledgment alone is not a resolution. The sizing concerns you experienced across both orders, together with your concerns about the appearance and durability of the print, deserve a proper product-level review and a meaningful resolution rather than another general explanation. We also understand why this has affected your confidence in Tapstitch as a potential partner for your own brand. When you sell a product under your name, your customers associate its fit, print quality, and overall experience with your brand. We don’t take that responsibility lightly. Our Customer Experience Manager is personally reviewing your case and will follow up with you directly regarding the products you received and the appropriate next steps. We’re very sorry that the products you received across these two orders did not reflect the experience you expected from Tapstitch. Thank you for giving us a second opportunity after your first order, and for being so clear about where we have fallen short. – The Tapstitch Team ❤️