So far this has been a great experience. I wanted products shipped here in the US and the quality is top notch, very very happy. Even my kids who act as my research panel say the clothes feel expensive.
Response from TapstitchSep 24, 2026
Hi There,
Thank you so much for the wonderful feedback! 😊 We’re thrilled to hear that you’ve had such a great experience and are happy with the quality of our products and US shipping. It’s especially great to hear that even your kids gave the clothes their stamp of approval!
We truly appreciate your support and are so happy to be part of your journey! ✨
- The Tapstitch Team ❤️
CU
customer
satisfied
the creative process is pretty easy. production for this order was fast and shipping was quicker than expected. im a big guy so my only gripe is that i wish there were more big and tall options available. but a big thank you because it gives me a chance to chase my dream!
Response from TapstitchSep 24, 2026
Hi There,
Thank you so much for your thoughtful feedback! 😊 We’re delighted to hear that you found the creative process easy and were pleased with the fast production and shipping. We also appreciate your suggestion about offering more big and tall options, and we’ll be sure to share your feedback with our team.
Most importantly, we’re honored to be part of your journey and support you as you chase your dream. Wishing you continued success with your brand! ✨
- The Tapstitch Team ❤️
JP
Jason Paden S.
GREAT
GREAT! I love the fact that you guys give people who want to start their own brand the chance to do so without any inventory!
Response from TapstitchSep 23, 2026
Hi Jason,
Thank you so much for the fantastic feedback! 😊
We’re thrilled to hear that you appreciate the opportunity to start and grow your own brand without the need to hold inventory. We’re happy to be part of your journey and truly appreciate your support! ✨
- The Tapstitch Team ❤️
PR
promise
very easy to use once you know how to…
very easy to use once you know how to do it
Response from TapstitchSep 23, 2026
Hi There,
Thank you for your feedback! 😊 We’re glad to hear that you find the platform easy to use once you get familiar with it. We truly appreciate your support and hope to continue providing you with a smooth and enjoyable experience! ✨
- The Tapstitch Team ❤️
AS
Amahle S.
everything
everything
Response from TapstitchSep 23, 2026
Hi Amahle,
Thank you so much for the wonderful feedback! 😊
We truly appreciate your support and are glad to hear that you’re happy with your overall experience. It means a lot to us! ✨
- The Tapstitch Team ❤️
MC
Mimi C.
Product quality is great and they keep…
Product quality is great and they keep you updated from start to finish on your order. I just wish they have bigger sizes on the mocknecks. It only goes up to large size and I have a little of inquiries for XL
Response from TapstitchSep 23, 2026
Hi There,
Thank you so much for your wonderful feedback! 😊
We’re glad to hear that you’re happy with the product quality and appreciate the updates throughout your order. We also understand your request for larger sizes in the mockneck collection, especially for XL. We’ll be sure to share this valuable feedback with our team for future consideration. Thank you for your continued support! ✨
- The Tapstitch Team ❤️
EG
EG
Great products and easy to use
Great products and easy to use. Only complaint is I wish print area was a little larger.
Response from TapstitchSep 23, 2026
Hi There,
Thank you so much for your wonderful feedback! 😊
We’re glad to hear that you’re enjoying our products and finding them easy to use. We also appreciate your suggestion regarding a larger print area and will be sure to share your feedback with our team. Your input helps us continue improving the experience. Thank you for your support! ✨
- The Tapstitch Team ❤️
HD
Heath D.
Everything fits weird plus hidden fees
Everything fits weird, sizes are not accurate at all it is a literal roll of the dice what your going to get. My order took double the max production time, when I contacted them they informed me that they ran out of stock but didn't bother to notify me. Hidden shipping fees after checkout. I paid for the express shipping just to have my order held hostage for more shipping fees that were not mentioned or disclosed during checkout. This place is ridiculous. Definitely not for any serious buyers.
Response from TapstitchSep 20, 2026
Hi Heath,
We’re sorry for the experience you’ve had, especially after dealing with a production delay, an out-of-stock item, and then an unexpected charge from DHL after paying for express shipping.
You raised several concerns that we take seriously.
First, you should not have had to contact us to find out that an item was out of stock after your order had already exceeded the expected production timeframe. We know how important predictable production and proactive communication are, particularly for customers relying on us for their business.
Regarding the additional $25 requested by DHL, we also want to provide some context while acknowledging where we could have done better.
This was not an additional shipping fee charged by Tapstitch. With International Express shipments, the carrier may collect import duties or other customs-related charges when a shipment clears customs in the destination country. These charges can vary depending on the shipment and local customs requirements, so unfortunately, we’re unable to determine or accurately estimate the amount in advance.
However, your feedback has highlighted something important for us: while the amount itself may not be predictable, the possibility of an additional customs-related charge should be communicated more clearly when customers select their shipping method at checkout.
We understand why receiving an unexpected $25 payment request from DHL after already paying for express shipping felt like a hidden cost. The information presented during checkout did not make that possibility clear enough, and that is something we need to improve.
Thank you for calling this out. We’re taking your feedback back to our team to review how we communicate potential import-related charges during checkout so customers can make a more informed shipping decision before placing an order.
We’re also sorry to hear about the sizing inconsistency you experienced. Reliable sizing, production timelines, and proactive communication are all important for customers evaluating Tapstitch for ongoing business, and your experience clearly fell short in these areas.
Our Customer Experience team will follow up with you directly to better understand the sizing concerns and review the production and out-of-stock experience.
We appreciate you being direct about what went wrong. While we can’t control the customs charges applied during international express delivery, we can—and should—do a better job of making customers aware of that possibility before they choose the shipping method.
– The Tapstitch Team
