Take CommandReviews of takecommandhealth.com

Edit 01/29: After this review someone was able to reach out to me and help me settle things. I'm rating three stars now. The initial communication was still problematic and a format like this seems to leave an extra layer for miscommunication and mistakes with health benefits, but the experience ended well My employer switched to Take Command to handle their healthcare and it has been nothing but a nightmare since. At first the credit promised made my plan look like a great deal. Two months later, I get a collection call from my healthcare provider saying that I owe almost $2000, in essence the full cost of the plan. The take command rep responded by saying that I "Just had to pay it out of my own pocket and the company will reimburse me. I have worked for good and bad companies over almost 30 years and never seen anything close to this tacky of a setup. Please if you are an employer and considering them, be better to your workers. For everyone else, this type of company only exists because we are in a grift economy where only profit margins matter. Look elsewhere if your company switches to them for healthcare.

I have employer provided health, vision and dental insurance through Highmark at no cost to me. I'm having extreme difficulty navigating their vague site and as a result, have lost coverage.I've spoken to HR at my work and she has absolutely no grasp on what is needed to rectify this situation. The worst part? I have an eye procedure scheduled for tomorrow. My second time going through this nightmare. The first scheduled procedure was cancelled due to my having NO coverage at that time as well, even though I was assured that my premium(s) were in fact paid. I have been off of work due to this and It's still unclear what the true issue is?!? If I could rate "Take Command" a zero I absolutely and unapologetically would do so.

Great assist.

Take Command wait time to speak to a live agent is 2 hours long. There’s a great amount of misinformation between their Dashboard and actual carrier application. They dropped my dependent upon application submission and did not help with anything to resolve it. You will always get a generic auto response.

I have been employed by 2 different companies who have used Take Command Health for health insurance. My previous company Take Command accidentally deleted my Autopay account resulting in my having to pay the premium out of pocket and being on a reimbursement plan instead of on an Autopay plan. They did not pay my premium for 3 months, almost resulting in me losing insurance. Fast forward 10 months and my current employer decided to switch to them. They received the premiums from my employer to pay my health insurance plan but have not paid it to the health insurance company yet, leaving me and my toddler without any insurance in the beginning of the year, in the middle of flu season. They apologized for the inconvenience and said they were processing the payment now. Meanwhile, we will not have insurance until the payment has been processed. This company is a scam!

I’m satisfied

Take Command is clearly a volume business that doesn't expect you to read its documents, much less request corrections. They leave customer service requests unanswered for critical issues, such as incorrect plan documents. We've been trying to get something corrected for over two months. Look elsewhere. My company is going to switch admins next year (or sooner). They are worthless.

Has to be the worst customer service I have ever dealt with, and I have dealt with some pretty bad ones. Trying to get an answer about your case, is like pulling teeth, I give them credit, they are very good on passing the buck to someone else, yet they never get back to you.. When I tell you, if you can avoid this company, I would do so.. I have tried to speak to a live person or manager for over a month, and nothing, I do not even think they have one, this is one of the worst organized and inept company. When I tell you that know one has a clue on what they are doing.. When I tell you that I never write reviews, as I understand that not everyone or company is perfect, but this one takes the cake.. I have never seen something so simple, be so difficult. You do what they ask, and yet they cannot provide you with an answer, they keep saying we will make sure the department is made aware, ok can you tell me what department, oh, the department that handles these type of issues.. CLUELESS!!!! At this point it is just a complete joke and incompetence, I mean if this is how the employees work, can you imagine the ones that are in charge of the company... Please run for your Life...