Take CommandReviews of takecommandhealth.com

Very helpful customer service with a quick reply and assurance everything looks okay with my insurance application

Take command admnisters my plan. There is an error saying that classes aren't fully assigned and I am trying to fix it before the Dec 15 deadline, and they have not been helpful at all. 1) everytime i call their number, I am put on hold for 5 minutes and then automatically disconnected. 2) if you email their support email, you get an automated response and nobody ever responds 3) if you go on their chat, you waste so much time trying to get someone to talk to you and when they do, they are helping multiple people so they take forever to get back to you. And 9/10 times they say, i don't have the capability to do this, so i have to escalate. then they tell you they will respond to the chat when they get to your query. but you get no ticket number, no way of following up. this is my conversation with (copied and pasted) Hey there, ​ Thank you for reaching out. This email is to confirm we have received your case and are working diligently for a resolution. In the meantime, if you have a question or any new information that you would like to add to your case, you can reply back to this email at any time! ​ As soon as we have an update or a resolution for you, we will reply to this email thread! ​ Take Command Support • 3d ago December 10 hi there, is there an update? - • 1d ago hello? - • 1d ago December 11 Hi , just following up - • 1d ago December 12 another follow up - • 15m ago can someone help me I don't know how anyone is supposed to get anything done when this is how they respond. Save your time and go somewhere else.

Could not get logged in. Did not recognize my email. I was supposed to have someone there call me but that never happened. Would like to get insurance since I have had none since April.

Super Helpful. Answered all my questions. Friendly customer service

Your website was easy to navigate and made it easier to chose a new health care plan. Also, Kari was very knowledgeable, kind and helpful.

It was very difficult to talk or get in touch with an agent to discuss plans. There were no times available to schedule appointments when we were first told that we could schedule. If I were taking on a company or organization and knew that they had 50 employees that needed to discuss insurance, I would have set time slots for 50 people and designated them for that specific company/organization so no one would have had to go through the struggle of scheduling a time to talk to someone or even be denied the opportunity to talk to someone. We would ask for call backs and never receive them. When appointments did get scheduled, the agent called an hour before the scheduled appointment time, which happen to be during a meeting that I was the presenter and had to hurriedly end my meeting as I was told that they would not call back and I would have to reschedule and go through the lengthy process again. I had coworkers who never received a call back and had to make decisions about insurance on their own. Every time I went into look at a plan, all the prescriptions that I had entered would be gone and I would have to reenter the prescription which was very cumbersome. (On the actual marketplace, that does not happen.) When comparing plans I would have to get out of the comparison to add doctors, hospitals and prescriptions if I had forgotten one. On real marketplace, you can just add them right in the comparison. Also why would you have doctors listed on a plan if they do not accept marketplace insurance, which then made extra work for me calling all my doctors to verify that they accepted the plan. In the chat you could only talk to AI which could never answer your specific question. Eventually after many attempts to get an answer from the AI, the chat would let you talk to a real agent. This is the worst experience I have ever had in trying to get insurance. My daughter is on the real marketplace without a broker and does not go through the hassle that I went through trying to select an insurance plan.

I am trying to receive help for a simple request, and at every attempt I have been met with roadblocks and frustrations. I do not think any humans work at Take Command, they appear to only use AI for their support services. I tried calling them multiple times, only to be told that call volumes are "higher than normal" and was automatically hung up on. I tried using the chatbot. The AI chatbot did not help, and no human agents are answering. This is ridiculous, get it together Take Command.

We’ve had a really good experience using Take Command Health for our ICHRA plan. The setup was easy, the dashboard is simple to navigate, and managing reimbursements has been straightforward. What we’ve appreciated most is their support team — anytime we had a question or needed something adjusted, they were quick to help and really pleasant to work with. Overall, it’s made offering health benefits much simpler for a small company like ours.