Take CommandReviews of takecommandhealth.com

We’ve had a frustrating experience using the Take Command platform. While the concept is great in theory, the execution has been lacking. The system is not very intuitive, and basic functions like managing employee statuses or resending invites are either difficult to find or unavailable. This has created unnecessary administrative challenges for our team. Additionally, support and flexibility seem limited when trying to resolve common issues, which adds to the overall inefficiency. We were hoping for a smoother, more user-friendly experience, but unfortunately, the platform has not met our expectations.

This is for Stephanie, a Customer Support specialist, and only for Stephanie. She rocks!! She is so informative about the health insurance plans, the overall application process, and was so quick and efficient with aligning on next steps for my HRA approval. I want to hire her for my own company, she is so good!! Give her a raise!! The other two Customer Support people I spoke with were SO AWFUL and gave me completely incorrect information while having me on hold for 20 minutes. But Stephanie was speedy and solution oriented. Yay Stephanie, thanks girl!!

This company sucks. Their systems are a complete mess. Their service agents don't take any ownership for things they are supposed. Everyone wants to pass the buck to someone else or push you to do it on line where their systems just don't work. It is the absolute worst experience I have had with any company EVER. Stay away.

This company has gone from bad to worse. The customer service is atrocious. They have a bot that gives you wrong information. The reporting is ridiculous now. The wait times to deal with issues are out of control. It seems they are hoping you will give up so they can keep overbilling. They still send out articles that are completely outdated and irrelevant to their current system. BEWARE!!

Maybe one of the worst platforms for your company to take on for insurance. Constant issues. If you have a complex issue the chat assistance will just stop talking to you. They have no way of escalating issues over chat. Our own HR department says what a nightmare take command is. If you are considering this platform for your company run far far away.

too much at all once

I received the help I needed

Using and navigating the site is super challenging. Very difficult to filter plans into easy to compare bunches or filter out bunches by plan name type, such as Pathway or Slect Plus. Search bar does not work properly. Example, I typed a plan name (Pathway, Select Plus, etc) and it would tell me no plans available. When you clear the name search, it would show those plans in the big group. There should be a "favorites" button so you can store plans to look at again later. The "compare" ability is mildly helpful, but only allows you to keep 4 marked. A "favorites" button would make it easier to narrow down huge variety of choices. Only allowing 9 plans per page also makes it tough to adequately review and compare plans.