Luanne J.
Easy to use portal, but instructions to employees need improvement
Staff were helpful and the site was pretty good for set up. Instructions were easy to follow, but lacking in some respects. For instance, those of us who had insurance through the Mass Health Connector site thought that we were cancelling that and would be paying for insurance through the Take Command portal. Your instructions do not make it clear that wherever you have your plan and are paying for it that it remains the same. Your instructions talk about selecting a plan, etc.. making it seem that employees are shopping for insurance on your site. You should make it clearer that we are 'finding' our plan and sharing our selection and invoice for proof of insurance with Take Command.
Response from Take CommandNov 11, 2024
Thank you for the constructive criticism, Luanne! We are always trying to improve the employee experience, so your ideas are super helpful. We've shared with our product team for future product improvements. Thank you and have a great day.