Take CommandReviews of takecommandhealth.com

Fantastic support from Tala, made it easier for those of us who know nothing!

We were a client of Take Command for 2 years. Initially, sales and onboarding were relatively smooth, but over the course of time we found the service, follow up and ACCURACY of information from the support teams went downhill and often, we received conflicting advise from agents on the same topic. When it became evident that we could no longer trust the information on the reporting, and resolution took weeks we chose to move on. Of course, now that we are no longer a client, we cannot get our reports for the last month of our agreement. I have emailed, 'chatted' and called for a week. STILL NO report.

The specialist was knowledgeable about the plans and knew exactly which plan would fit my needs.

My questions about signing up for the HRA plan given my existing HSA plan were answered well, and to my benefit. Thanks!

Tala was excellent to work with and explained our options for the 2025 fiscal year

This was not a great experience. It took much longer for us to get the information we needed and correct the oversights than expected. My experience with Jay was representative of my experience with other reps. Jay responded to my request saying that I seemed to be "confused" about how the platform worked. When I spoke to him on the phone, he called me "confused" twice more before I had to explicitly ask him to stop using that word as I felt like it was dismissive and demeaning. After talking through my problem with Jay, it turned out that your team had in fact made the error that I was flagging in the initial email. Jay's approach of "mansplaining" and assuming that the customer was just too thick to understand Take Command was not only offputting, it also prevented us from identifying and resolving the problem as quickly as we would have if he had come into the conversation with a more open mind. While other agents were not as dismissive as Jay, I do suspect that a similar pattern of ignoring the customer's input contributed to how long it took to resolve our issue.

Very easy to work with and very helpful support staff

Easy to use and very friendly treatment. Gigi helped me find a plan with a low deductible and guided me through the process of signing up outside of the enrollment period (due to a move). I recommend calling if you have doubts about choosing a plan. Thank you for the attentiveness.