Take CommandReviews of takecommandhealth.com

Very responsive, caring, and patient.

We tried signing up for Take Command twice. Both times the application went into a black hole. We received conflicting reports as to why and no one ever followed up to resolve the issue. We used a different vendor without issue.

So far everything is going well. Mistakes have been addressed and corrected in a timely manner!

Lots of unanswered questions from admin and staff

Easy and accessible use of website and entering data etc...

There is a lack of communication. For over a month I see the same dashboard. 'POC in review' for some of my employees

Quick understanding of issue and supported me throughout the resolution process.

All of these good reviews are so clearly fake. This is the worst company I’ve ever dealt with in my entire life. They take weeks to get anything done, customer service is close to useless, and will certainly waste your time all day. Employers and employees alike have issues with the software, the compliance process, and customer service. This is my second year UNFORTUNATELY having to use this company. Last year, they were awful, but it’s nothing compared to now. A year ago, I submitted proof of my health insurance and it was approved for reimbursement within two days. This year, I submitted THE SAME EXACT FORM and noticed after three weeks, I still was under review. The exact second I reached out, I received an email my submission was denied. Again, I submitted the same exact form that was approved within two days. Now it took three weeks to deny. I was denied due to Kaiser’s logo not being on the form. There is NOTHING I can find that meets all of the criteria that includes the Kaiser logo. I call Kaiser and ask if they can send me a letter. They said what I submitted is all they can give me. At this time, I am paying out of pocket for my insurance, Take Command customer service keeps reiterating I need the logo (despite the form being approved a year ago), and no end in sight to be reimbursed. EMPLOYERS: STEER CLEAR OF THIS COMPANY AT ALL COATS