Take CommandReviews of takecommandhealth.com

Easy setup, great new benefit for employees

We've had nothing but problems with this platform since we began using it, starting with email issues that caused both admins to be locked out. The website is poorly designed, there is no ability to mark an employee as part-time/full-time or ineligible for benefit. Not knowing this, we had part-time workers receive invitations to setup and had a terrible time getting that corrected. We also had an employee submit the same premium in error and both bills (for the same period) were approved. That issue is still not corrected and our account is reflecting an overage as a result. The help feature is ineffective, with each problem we have to wait for a representative to submit a ticket. We never would have signed up to use this platform if we knew how poorly managed it is.

When choosing my new plan, the representative was extremely knowledgeable of the information as well as proficient in navigating the Take Command website.

Onboarding was easy. I love that we have the option to speak with a representative. My representative (Tory) was very informative and got straight to the point. I was able to select a insurance plan that fit my health needs.

Onboarding was pretty easy, they texted before an incoming call, a real person called me and even shared the screen of my Take Command portal to go over my choices. In this day of automated everything, it was nice to ask a real person questions. Insurance is still complicated AF and I can only hope i made good enough decisions now. But so far this was a good start. Update: thanks for all the help!

Requested Help 5 days ago. received no response

Dishonest to start and very slow to respond afterwards.

I have yet to get an answer after submitting a ticket and contacting support. I have been overbilled. When contacting support it says it will take one day to resolve. Its been multiple with no communication.