System76Reviews of system76.com

I had to call because I wasn't able to place an order online with the quote that we had received. When they gave me another quote because the other one was outdated, there was a discrepancy. Stetson was fantastic answering all my questions and adjusting the pricing to match the original quote. He was very quick to respond as well.

So far, so good. The product is going to get here tomorrow?

Bought a lemur pro 2 years ago and have nothing but issues. * CPU performs extremely poorly * Touch pad has warped to the point of not being able to click * One of the only 2 usb ports is broken Generally just a bad option for such a premium price point, would recommend going with an established brand. I've learnt my lesson.

Poor customer service. I ordered a laptop on November 20th for over $2,500 and paid for 2 day shipping, received a confirmation email with confirmation number. I also sent an email to get an expected ship date and got a reply of the week of Dec 6. After multiple email sent after Dec 10 asking on its status, I received an email on December 23, by en employee, saying the order was canceled due to potential fraud. No notification from the company about the issue before that or a request for any additional information. System76 said if I want a computer I need to order it again. Hahaha. I’ve beeen without a computer for over a month and now have miss out on the cyber Monday and Black Friday sales. Thanks System76!

The laptop monitor had rendering artifacts and the keys had bad repeating issues (order-of-magnitude one key-repeat per thousand keystrokes on some keys, which translates into a hardware-induced typo every couple minutes at high typing speeds). They gave me a refund, at least, but not a full refund, because they weren't willing to refund the "expedited construction" of the laptop that I paid for, which seems like bad incentives to me (Was I paying them extra to make mistakes in the construction? If you send someone a faulty product it seems they should be recouped for all the costs of the product.) If my laptop had two hardware issues that could be detected immediately, I imagine most laptops have at least one.

I have a System 76 Lemur Pro laptop. The USB-C port has stopped working less that 3 years after buying it. They want about $500 to repair the laptop. This is the most important port on the computer and they want 1/3 of the cost of the laptop to fix it. I would expect a laptop to last longer than that. ------ Management did reach out to me about 2 weeks later to simply repeat that it's about a $500 repair. So what was the sense of System 76's reply? I still have a $1500 paperweight. I really wanted to support a Linux OEM when I bought this. My mistake, I'm going back to Dell. I've never had equipment failures with them.

Terrible service, sent me defective laptop. Serval WS.($3000 dollar laptop) I called them for a refund within 30 days, said they would process a return but never did. I also did email them, they refused to give me my money back. Their laptops will crash while gaming or doing any task. They don't care about helping you. Very rude and unwilling to help! Serval WS laptop problems, crash while doing any task, -very loud fan noise like a jet engine. -No battery life. -Bad keyboard layout + No led for Numlock. - Deceiving performance is very bad, everything feels slow and laggy, laptop can't do anything without crashing. - very rude customer service, does not care about helping you, will lie and say you never asked for a return in 30 days, even if you call and email them. They will refuse to refund or warranty their products.

Terrible customer service. Bought a cpu in 2022 - nothing but issues. 25 mins to boot up, battery issues, terrible customer service. Is this a joke to you system76? Don't waste your money.